Virginia Anderson
Plantation,USA
Summary
Customer Service Provider with primary objectives to support the functioning of business operations and ensuring exceptional customer service. Highly motivated, strong worth ethic, adaptability and exceptional team player. Adept at working effectively supervised and/or unsupervised and quickly mastering new skills. Excellent listening skills combined with attentive and detail-oriented nature.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Patient Room Cleaner (PRN)
HHS Environmental Services
Fort Lauderdale, FL
06.2024 - Current
- Enhanced teamwork among housekeeping staff through clear communication and collaboration on daily tasks.
- Ensured a safe and healthy work environment by adhering to proper usage of chemicals, equipment, and personal protective equipment in line with hotel policy.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Adhering to strict infection control procedures and protocols to minimize the spread of germs and bacteria.
- Adhering to all hospital policies, procedures, and safety guidelines.
- Communicating with supervisors or other team members about any issues or concerns.
Cashier, Housekeeper, Line Cook, Server Assistant
Upshift
Fort Lauderdale, FL
07.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed general housekeeping and cleaning tasks.
- Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
Customer Service Rep.
Best Name Badges
03.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Apprentice
Step-Up, Housing Auth. Of Ft. Lauderdale
Fort Lauderdale, FL
03.2021 - 08.2022
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Collaborated with fellow apprentices on group projects, honing teamwork and communication skills.
Customer Service Rep./Trainer
Advensus-USA
Tamarac, FL
11.2018 - 11.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Tracked attendance and evaluated progress for assigned trainees.
- Monitored participant workflow and behaviors throughout training process.
- Supported productivity increase and business growth through new hire training and mentoring.
Education
Carpentry 1 & 2
Atlantic Technical College
Coconut Creek, FL06.2021
High School Diploma - undefined
Whiddon Rodgers Ed. Center
Fort Lauderdale, FL06.2006
Skills
- Active Listening
- Technical Knowledge
- Time Management
- Communication
- Problem-solving
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Customer Relations
- Professionalism and Courtesy
- Analytical Thinking
- Safety procedures
- Active listening
- Effective communication
- Attention to detail
Training
Train new hires on system navigation and product knowledge to provide customers excellent service and daily performance task.
Communication Skills
Implementing consistency, connection, conciseness, confidence, and clarification.
Roles And Responsibilities
Data entry. Inbound/outbound calls assisting customers with order details, delivery status, etc. Respond to emails. Chat conversations. Team player with excellent communication with production and shipping to ensure the best product and on-time delivery.
Timeline
Patient Room Cleaner (PRN)
HHS Environmental Services
06.2024 - Current
Customer Service Rep.
Best Name Badges
03.2023 - 07.2023
Cashier, Housekeeper, Line Cook, Server Assistant
Upshift
07.2022 - Current
Apprentice
Step-Up, Housing Auth. Of Ft. Lauderdale
03.2021 - 08.2022
Customer Service Rep./Trainer
Advensus-USA
11.2018 - 11.2019
High School Diploma - undefined
Whiddon Rodgers Ed. Center
Carpentry 1 & 2
Atlantic Technical College