Jammie Tobar
Wills Point,TX
Summary
Surgery Scheduling Coordinator with strong expertise in optimizing surgical workflows and enhancing team collaboration. Skilled in managing patient communications and insurance authorizations, resulting in increased operational efficiency and patient satisfaction. Proven ability to streamline processes and improve patient experiences within healthcare settings. Detail-oriented professional proficient in coding and electronic records management, adept at coordinating documentation and supplies.
Overview
12
12
years of professional experience
Work History
Patient Representative PRN
CareNow Urgent Care
Plano, Texas
09.2025 - Current
- Streamlined check-in processes for patients at CareNow Urgent Care.
- Collected and verified patient information along with insurance eligibility.
- Engaged with patients to update personal data and insurance details upon arrival.
- Addressed inquiries and resolved complaints to enhance customer service experience.
- Processed patient payments and reconciled accounts receivable accurately.
- Generated financial reports to track revenue and improve fiscal oversight.
Surgery Scheduling Coordinator
North Texas Oncologic Complex Surgeries
Plano, Texas
12.2017 - Current
- Optimized operating room utilization by coordinating surgery schedules for multiple oncologic specialties.
- Streamlined scheduling processes through effective workflow development, reducing conflicts.
- Managed patient communications regarding pre-operative instructions and appointment confirmations.
- Facilitated collaboration among surgical teams, physicians, and administrative staff to enhance efficiency.
- Processed insurance authorizations for surgical procedures and consultations without delays.
- Maintained accurate patient information using electronic health records system.
- Scheduled follow-up appointments in accordance with established post-operative protocols.
- Provided essential documents, including consent forms and discharge instructions, to surgeons.
Font Desk/Surgery Scheduling Coordinator
Dr. Irwin Endelman
Plano, Texas
10.2013 - 12.2017
- Coordinated surgery schedules across multiple specialties in a high-volume medical practice.
- Managed patient communications regarding surgical procedures and preparation requirements.
- Handled insurance verification and pre-authorization for surgical procedures efficiently.
- Streamlined appointment processes to minimize scheduling conflicts and delays.
- Maintained accurate daily records of patient information and surgical schedules.
- Scheduled follow-up appointments in accordance with post-operative protocols.
- Communicated with insurance companies to verify coverage for specific procedures.
- Prepared essential documents, including consent forms and discharge instructions, to support surgeons.
Education
Bachelor of Science - Health Administration
West Coast University
Dallas, TX11-2025
Medical Assistant -
Sanford Brown
Dallas, TX12-2012
High School Diploma -
Warren Travis High School
Dallas, TX06-2011
Skills
- Patient communication and customer service
- Medical terminology
- Team collaboration
- Attention to detail
- Surgical scheduling and authorizations
- Insurance verification
- Electronic health records management
- Workflow optimization
- Problem resolution strategies
- Documentation management and payment collection
- Insurance pre-certifications
- Obtaining authorizations
- Teamwork orientation
- Checking in patients
- Procedure scheduling
- Correspondence writing
- EHR systems expertise
- Answer telephones
- Active listening
- Current procedural terminology (CPT)
- Adaptable and flexible
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Patient Representative PRN
CareNow Urgent Care
09.2025 - Current
Surgery Scheduling Coordinator
North Texas Oncologic Complex Surgeries
12.2017 - Current
Font Desk/Surgery Scheduling Coordinator
Dr. Irwin Endelman
10.2013 - 12.2017
Bachelor of Science - Health Administration
West Coast University
Medical Assistant -
Sanford Brown
High School Diploma -
Warren Travis High School