Emely Ventura
Houston,Texas
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail, animal care, and the glass industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
12
12
years of professional experience
Work History
Patient Service Representative PRN
CareNow Urgent Care
Deer Park, TX
01.2024 - Current
- Documented and managed patient information in computer system.
- Performed administrative duties such as filing, faxing, photocopying.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Provided customer service by answering patient questions and addressing concerns.
- Assisted with scheduling follow-up appointments according to provider availability.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ran credit card batches and balanced deposits on daily basis.
Office Assistant
CITY OF PASADENA: ANIMAL CONTROL AND ADOPTIONS
Pasadena, TX
11.2022 - 12.2024
- Assists customers with pet adoptions, lost or found pets, city ordinances, pet licenses, and quarantined animals
- Data entry for animals housed at the facility, pet parent information, pet license information, and animal medical history
- Document filing of monthly reports, and state mandated records of animal shelters
- Aids in organizing pet transfers to other agencies, breed specific rescue groups, and vet clinics
- Data entry into the program Chameleon regarding any records pertaining to the animal
- Issues citations and prepares case information for monthly court dockets
- Assists kennel technician in preparing paperwork for animal transport for spay/neuter.
- Trained staff members to perform work activities and use computer applications.
- Monitored calendars and scheduled appointments based on availability and established load limits.
Animal Care Technician
CITY OF PASADENA: ANIMAL CONTROL AND ADOPTIONS
Pasadena, TX
04.2020 - 12.2023
- Handle and care for animals showing signs of sickness, aggressiveness, and others
- Cleaned and disinfected kennels and common areas to reduce the spread of illness from infected animals.
- Provide customer service to citizens who are interested in adopting an animal
- Data entry into the program Chameleon regarding any records of the animal
- Performed physical examinations on all incoming animals.
- Assisted veterinary staff with medical procedures and treatments as needed.
- Certified for euthanasia of animals
- Certified in interpersonal communications through the Humane Educators of Texas LLC
- Administered medications as prescribed by a veterinarian
- Maintained detailed records of animal behavior and health issues
- Collected and recorded animal information, such as weight, size, physical condition, treatments received, medications given, and food intake.
- Provided humane handling of animals in accordance with established protocols.
- Conducted daily rounds to check the health status of each animal in assigned areas.
- Transported animals safely between locations using approved carriers, cages, vehicles.
Retail Associate/Petcare
PETSMART
Houston, TX
06.2013 - 10.2020
- Handled monetary transactions
- Assisted customers in any needs or questions they had through customer service
- Received and accounted for all the new animals upon arrival
- Kept inventory at the end of each seasonal marketing
- Provided personal care for animals through daily tasks.
Customer Service/Head Estimator
BRICK GLASS LLC, ARROW GLASS INDUSTRIES
Houston, TX
08.2017 - 02.2019
- Prepared cost estimates through excel for various materials and services provided by the company
- Maintained open lines of communication between customers, pre-production, and production
- Implemented quality control by troubleshooting and creating solutions in order to meet lead times
- Analyzed installation sheets and specifications to ensure all orders were processed and finalized properly
- Generated orders to its respected accounts through Sage.
ARROW GLASS INDUSTRIES
Houston, TX
03.2017 - 08.2017
- Implemented digital filing solution that improved record management and production follow up processes
- Conducted optimization activities through Opti Way to send glass into production
- Dispatched orders to different sectors in production
- Generated a daily glass report for production totals.
Education
Associate of Applied Science - Business Technology
Houston Community College
trueBachelor of Science - Architectural Engineering
Texas A&M University
Kingsville, TXSkills
- Product Recommendations
- Retail Merchandising
- Credit and Cash Transactions
- Animal Handling
- Pet Charting Information
- Vaccination Administration
- Breed and Species Knowledge
- Animal Transport
- Reception Management
- Appointment Confirmation
- Medical Insurance
- Payment Collection
- Fluent in Spanish and English
- HIPAA Compliance
- Patient Intake
- Customer Service
- Insurance Verification
Volunteer Experience
PASADENA ANIMAL CONTROL AND ADOPTIONS, Pasadena, TEXAS, 04/01/20, Present, Observed rules and safety regulations of the organization while carrying out assigned tasks., Organized and assisted with events, activities, and programs to drive outreach initiatives., Grew the ability to work independently while completing assigned tasks without direct supervision. Participated in community clean-up and enrichment projects.
Languages
- Spanish, Fluent
- English, Fluent
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Service Representative PRN
CareNow Urgent Care
01.2024 - Current
Office Assistant
CITY OF PASADENA: ANIMAL CONTROL AND ADOPTIONS
11.2022 - 12.2024
Animal Care Technician
CITY OF PASADENA: ANIMAL CONTROL AND ADOPTIONS
04.2020 - 12.2023
Customer Service/Head Estimator
BRICK GLASS LLC, ARROW GLASS INDUSTRIES
08.2017 - 02.2019
ARROW GLASS INDUSTRIES
03.2017 - 08.2017
Retail Associate/Petcare
PETSMART
06.2013 - 10.2020
Associate of Applied Science - Business Technology
Houston Community College
Bachelor of Science - Architectural Engineering
Texas A&M University
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