Virginia Armenta
Fairview ,OR
Summary
Dynamic Direct Support Professional with a proven track record at Albertina Kerr Centers, excelling in appointment scheduling and team collaboration. Recognized for enhancing care coordination and fostering strong client relationships. Adept at multitasking and problem-solving, consistently contributing to improved service delivery and client satisfaction.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Albertina Kerr Centers
97024
06.2020 - Current
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Representative
Jumbos Pacific
Gresham, OR
03.2018 - 2020
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Contributed to team sales goals by upselling products and services to customers.
Education
Reynolds High School
Troutdale, ORSkills
- Appointment scheduling
- Team collaboration
- Goal setting
- Problem-solving
- Daily living support
- Multitasking and organization
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional
Albertina Kerr Centers
06.2020 - Current
Representative
Jumbos Pacific
03.2018 - 2020
Reynolds High School