Summary
Overview
Work History
Skills
Languages
Timeline
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Virginia Begay

Montezuma Creek,UT

Summary

Adept at enhancing patient experiences and streamlining clinic operations, I leveraged my expertise in insurance verification and patient confidentiality at Utah Navajo Health System and Walmart Vision Center. My proactive approach in handling sensitive information and optimizing appointment schedules significantly improved service efficiency, demonstrating my strong organizational skills and commitment to HIPAA compliance.

Overview

8
8
years of professional experience

Work History

Patient Registration Representative

Utah Navajo Health System
10.2022 - Current
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.

Optometric Technician

Walmart Vision Center
06.2017 - 06.2021
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Assisted in selection and adjustment of eyewear, leading to high levels of patient satisfaction with their visual aids.
  • Conducted regular maintenance and calibration of optometric equipment, ensuring accurate and reliable test results.

Skills

  • Insurance verification
  • Payment collection
  • Patient confidentiality
  • Appointment scheduling
  • Eligibility determination
  • HIPAA compliance

Languages

Navajo
Full Professional

Timeline

Patient Registration Representative

Utah Navajo Health System
10.2022 - Current

Optometric Technician

Walmart Vision Center
06.2017 - 06.2021

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Virginia Begay