Virginia Brumley Quiroz

Dispatch Coordinator

Q&C Trucking

12.2024 - Current

Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
Leveraged [Software] and other tools to track data and make recommendations.
Coordinated regular inspections of vehicles and scheduled preventive maintenance.
Responded to high volume of phone and email requests to provide logistics information.
Organized paperwork and explained individual job parameters for each assignment.
Monitored driver locations in field and solved discrepancies to keep team on-track.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Received new orders, prepared documentation, and assigned personnel.
Scheduled deliveries and pickups according to customer needs.
Answered phone calls and responded to customer emails.
Monitored and tracked dispatch communication systems.
Utilized customer feedback to improve customer service.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Managed customer accounts and invoicing.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Scheduled and organized delivery routes.
Monitored flow of paperwork and directed information to appropriate departments.
Assisted in resolving customer complaints and grievances.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.