Virginia Carey
Roebling
Summary
Dynamic and dedicated professional with a proven track record at Chick-fil-A, excelling in customer service and cash handling. Recognized for fostering teamwork and maintaining a welcoming atmosphere, I effectively resolved customer concerns while training new staff to uphold high service standards. Committed to enhancing guest experiences through attention to detail and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Team Member
Chick-fil-A
04.2021 - Current
- Delivered exceptional customer service in high-volume settings, ensuring a positive dining experience.
- Collaborated with team members to maintain cleanliness and organization of workstations and dining areas.
- Assisted in training new employees on operational procedures and customer interaction techniques.
- Receive and disburse money to process payments
- Use of electronic scanners,and cash registers
- Processing debit and credit card transactions
- Answering all questions for customers and team members
- Provide information on procedures and policies
- Resolve any issues a customer has concerns with
Host
Bomba Taco and Bar
03.2024 - 12.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Coordinated with kitchen staff to communicate guest needs and dietary restrictions.
- Trained new hosts on procedures and customer service standards.
- Making sure all tables are wiped down and ready for the next guest to be seated
Education
Bachelor of Arts - Criminology
Immaculata University
Malvern, PA05-2026
High School Diploma -
Florence Memorial High School, NJ
Florence06-2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Cash handling
- Cleaning
- Organizing work stations
Timeline
Host
Bomba Taco and Bar
03.2024 - 12.2024
Team Member
Chick-fil-A
04.2021 - Current
Bachelor of Arts - Criminology
Immaculata University
High School Diploma -
Florence Memorial High School, NJ
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