VIRGINIA COLEMAN ELAM
Sherman
Summary
Dynamic professional with a proven track record at Experian Consumer Direct, leading a team to achieve a 95% customer satisfaction rating. Expertise in stakeholder engagement and data analysis, with a focus on program development and conflict resolution. Demonstrated ability to drive impactful results through effective communication and strategic planning. Committed to fostering community connections and enhancing service quality.
Overview
14
14
years of professional experience
Work History
Site Coordinator
Communities In Schools-Dallas Region
Dallas
08.2022 - Current
- Facilitated communication between clients and community resource programs.
- Established and maintained strong relationships with internal and external stakeholders via marketing tools, email, phone and personal meetings.
- Created, developed and managed new programs on a data-driven business model.
- Developed and maintained strong relationships with stakeholders, volunteers, and partner organizations to support program goals.
Dispatcher
Texoma Delivery
Sherman
09.2019 - 07.2022
- Analyzed transportation data to identify trends and recommend process improvements for increased productivity.
- Responded promptly to emergencies and unexpected delays, coordinating alternative arrangements to minimize service disruptions.
- Collaborated with drivers, clients, and management to resolve scheduling conflicts and improve customer satisfaction.
Sortation Associate
Amazon
Frisco
09.2020 - 09.2021
- Efficiently sorted and organized incoming and outgoing shipments to ensure timely delivery and accurate inventory management.
- Operated conveyor systems and scanning equipment to process packages with a high degree of accuracy and speed.
- Collaborated with team members to maintain a clean and safe work environment, adhering to all safety protocols and company policies.
Package Handler
FedEx Ground
Sherman
10.2019 - 08.2020
- Efficiently sorted and loaded packages to optimize delivery routes and ensure timely dispatch within a fast-paced package delivery environment.
- Operated conveyor belts and scanning equipment to accurately track package movement and maintain inventory integrity.
- Collaborated with team members to meet daily shipment quotas while adhering to safety protocols and quality standards.
Customer Care Supervisor
Experian Consumer Direct
Van Buren
09.2011 - 09.2013
- Led a team of 10 customer care representatives in a high-volume call center, consistently achieving a 95% customer satisfaction and client retention rating.
- Monitored daily operations to ensure compliance with company policies and maintained service quality standards.
- Collaborated with cross-functional departments to streamline communication and resolve escalated customer issues efficiently.
Education
Bachelor of Arts - Liberal Arts - English
University of Arkansas-Fort Smith
Fort Smith, AR05.2005
Skills
- Salesforce
- Program development
- Stakeholder engagement
- Project coordination
- Data analysis
- Resource management
- Customer relationship management
- Conflict resolution
- Team collaboration
- Communication strategies
- Process improvement
- Problem solving
- Attention to detail
- Time management
- Strategic planning
- Volunteer leadership
- Training and mentoring
- Community outreach
- Scheduling coordination
- Volunteer scheduling
- Volunteer recruitment
- Outreach activities
- Program oversight
- Mentorship and training
- Report preparation
- Food and beverage planning
- Time management abilities
- Event design
- Interpersonal skills
- Compliance with regulations
- Teamwork and collaboration
- Client relationship management
- Public relations
- Scheduling
- Cost estimating
- Creativity and adaptability
- Leadership
- Marketing
- Communication
- Program Management
Awards
Back To School Champion, 09/01/25
Languages
- English
- Spanish - Elementary Level
Timeline
Site Coordinator
Communities In Schools-Dallas Region
08.2022 - Current
Sortation Associate
Amazon
09.2020 - 09.2021
Package Handler
FedEx Ground
10.2019 - 08.2020
Dispatcher
Texoma Delivery
09.2019 - 07.2022
Customer Care Supervisor
Experian Consumer Direct
09.2011 - 09.2013
Bachelor of Arts - Liberal Arts - English
University of Arkansas-Fort Smith