Virginia Corona

• Utilized Microsoft Suite, including PowerPoint, Excel, and Word, to create and manage documents and presentations.

• Scanning consumers' documents/request for services.

• Answering high volume calls, transferring phone calls.

• Communicating with contracted vendors and IT placing maintenance request on office equipment and phone lines.

• Providing minutes for monthly all staff office meetings.

• Inventory office supplies for 7 floors, providing copies of daily intake forms.

• Supported team by organizing schedules and managing appointments.
• Coordinated interdepartmental communication, aligning project objectives and timelines.
• Updated and managed databases to track project progress effectively.
• Responded to client inquiries promptly, ensuring accurate information and enhancing client satisfaction.
• Conducted research on industry trends to support decision-making processes.
• Welcomed visitors and clients at front desk, ensuring a positive first impression.
• Organized and maintained filing systems for documents and records.
• Entered data into databases accurately and efficiently.
• Cultivated positive relationships with internal customers through clear and effective communication.

• Assisted customers with inquiries, delivering accurate product information to address needs.
• Resolved customer complaints and issues efficiently, ensuring timely satisfaction.
• Collaborated with team members to implement strategies that improved customer satisfaction.
• Supported daily operations by restocking shelves and organizing storage areas.
• Assisted customers over the phone, providing available resources.
• Assisted users with troubleshooting and resolving IT-related problems efficiently.
• Maintained inventory of support equipment and ensured proper functioning of tools.
• Documented user interactions and technical solutions in the support ticketing system.
• Conducted routine maintenance on computers and peripherals to ensure optimal performance.
• Ensured compliance with applicable industry standards regarding safety protocols.
• Attended community outreach events representing the organization's interests.
• Contributed to community outreach initiatives by preparing materials and offering resources.
• Prepared County vehicles for operation by fueling, cleaning, and verifying safety compliance before returning them to the fleet for maintenance.

• Facilitated filing, scanning, and data entry tasks to maintain organized records.
• Verified accuracy and completeness of data entry into system.
• Verified voter eligibility through database searches and data entry.
• Performed data entry of customer information into database systems.
• Performed data entry into computer system for tracking purposes.
• Conducted data entry and administrative tasks to streamline departmental operations.
• Completed data entry tasks to support project tracking and documentation.

• Processed eligibility applications for social services programs efficiently.
• Reviewed client documentation to ensure compliance with regulatory standards.
• Clarified application requirements and resolved client issues through effective communication.
• Followed up with clients on pending eligibility determinations to ensure timely processing.
• Followed up with clients after they have been approved for an eligibility service to ensure satisfaction.
• Provided guidance to clients on how to complete applications accurately and completely.
• Reviewed existing documentation such as birth certificates, driver's licenses, Social Security cards and other documents required for verification purposes.
• Verified client information and resolved discrepancies in applications to maintain accuracy.
• Responded to inquiries from clients regarding their eligibility status or application progress.
• Maintained accurate records in the eligibility management system daily.
• Updated client files to reflect changes in circumstances or program requirements.
• Received, reviewed and processed applications for eligibility services.
• Facilitated collaboration among various departments to enhance workflow.
• Performed data entry for accurate tracking of applications and services rendered.
• Assisted with completing forms, scheduling appointments and providing referrals to other agencies as needed.
• Maintained confidential records of client files in accordance with agency policy.
• Developed written materials that explain the process for applying for eligibility services.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.