Virginia Duque
Winter Park
Summary
Resourceful Food and Beverage Supervisor known for high productivity and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel in conflict resolution, effective communication, and adaptability, ensuring smooth operation and positive dining experiences for guests.
Always looking forward to learn everything in every work area, cross training on all departments always looking to improve and gain experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Food and Beverage Supervisor
Universal Orlando
Orlando
01.2025 - Current
- Supervised daily food and beverage operations at a major entertainment destination.
- Trained staff on food safety and sanitation procedures to ensure compliance.
- Cash coordination for all venues under responsibility
- Supervised rules compliance from staff including food quality and safety, time management on specific task, finding ways to make the experience of our guests enjoyable and remarkable.
- Be there for the staff and finding ways to make their job more efficient and rewarding
- Resolved guest complaints promptly to enhance overall dining experience satisfaction.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
Team Member
Target
Winter Park
01.2024 - 01.2025
- Assisted customers with product inquiries and provided friendly service.
- Stocked shelves and organized merchandise for easy access.
- Operated cash register and handled transactions efficiently.
- Collaborated with team members to ensure smooth store operations.
- Participated in inventory management and restocking procedures regularly.
- Maintained clean and safe working environment for team and customers.
- Resolved customer complaints promptly to enhance satisfaction.
- Trained new team members using approved training materials and information.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Participated in team meetings to discuss strategies for improvement.
- Collaborated with team members to achieve daily goals.
Associate
Walmart
Orlando
01.2023 - 01.2024
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to maintain merchandise displays.
- Operated cash registers and processed transactions efficiently.
- Stocked shelves and organized inventory to ensure product availability.
- Handled customer complaints and resolved issues promptly.
- Supported promotional events by setting up displays and signage.
- Trained new associates on store policies and procedures effectively.
- Monitored store cleanliness and safety standards throughout the day.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Handled incoming calls from customers regarding orders or other inquiries.
- Operated equipment such as scanners and scales correctly during checkout process.
Education
Vero Beach High School
Vero Beach, FLSkills
- Food safety
- Cash handling
- Staff training
- Quality assurance
- Problem solving
- Customer relationship management
- Operational efficiency
- Time management
- Team building
- Conflict resolution
- Effective communication
- Table service
- Allergen awareness
- Sanitation standards
- Food presentation
- Waste reduction
- Cost reduction
- Food safety compliance
- Staff supervision
- Self motivation
- Orientation and onboarding
- Operational problems analysis
- Organizational skills
- Teamwork
- Theft procedures establishment
- Critical thinking
- Multitasking ability
Languages
Spanish
Native/ Bilingual
Timeline
Food and Beverage Supervisor
Universal Orlando
01.2025 - Current
Team Member
Target
01.2024 - 01.2025
Associate
Walmart
01.2023 - 01.2024
Vero Beach High School