Summary
Overview
Work History
Education
Skills
Timeline
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Virginia Finlay

Fort Myers,FL

Summary

Dynamic professional with a proven track record at Spherion Staffing, excelling in attendee engagement and customer service. Skilled in multitasking and organization, I enhance experiences through personalized support and effective communication. Adept at managing high-pressure situations, I ensure seamless operations and foster positive relationships in diverse environments.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

54
54
years of professional experience

Work History

Conference Concierge

Spherion Staffing
01.2020 - Current

Enhanced attendee's experience by providing personalized concierge services during meetings.

Lee County Election Poll Worker

Lee County Elections Office
01.2020 - Current
  • Upheld the confidentiality and integrity of the voting process by never disclosing any voter''s personal information or political preferences while working at the polling station.
  • Facilitated the smooth flow of voters entering and exiting polling stations by directing foot traffic and keeping lines organized.
  • Supported increased voter turnout with well-organized polling stations and clear signage directing voters to appropriate areas.
  • Opened and closed polling booths.
  • Attended appropriate training sessions and information briefings.

Arena Usher

Hertz Arena
03.2017 - Current
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.

Security Officer

Budd Security
01.2009 - 02.2013
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Law Enforcement Officer

Orange County Sheriff's Department
01.1971 - 12.2009
  • Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
  • Answered emergency calls for help from citizens and business owners.
  • Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer.
  • Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.

Elementary School Teacher

Seminole County School Board
08.1991 - 06.1996
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.

Education

Bachelor of Science - Primary/Elementary Education

University of Central Florida
Orlando, FL

Skills

  • Multitasking proficiency
  • Strong organization
  • Effective time management
  • Exceptional communication
  • Attendee engagement
  • Customer service

Timeline

Conference Concierge

Spherion Staffing
01.2020 - Current

Lee County Election Poll Worker

Lee County Elections Office
01.2020 - Current

Arena Usher

Hertz Arena
03.2017 - Current

Security Officer

Budd Security
01.2009 - 02.2013

Elementary School Teacher

Seminole County School Board
08.1991 - 06.1996

Law Enforcement Officer

Orange County Sheriff's Department
01.1971 - 12.2009

Bachelor of Science - Primary/Elementary Education

University of Central Florida
Virginia Finlay