Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Virginia Glaser

Fargo,ND

Summary

Over 10 years of experience as a caregiver and customer service representative.

Dedicated to helping others thrive and providing unparalleled customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Caregiver

Wag! Pet Services
02.2016 - Current
  • Five star rating on Wag! caring for over 600 pets, awarded 12 accolades for superior performance in reliability, sensitivity, and exceeding expectations
  • Administered oral/ocular medications, enforced protocols for health management
  • Provided kind, patient, and essential care for sensitive rescues, participated in mixed play time for all breeds and sizes

Teaching Assistant

Trollwood Performing Arts School
05.2023 - 08.2023
  • Managed theatre arts summer classes of 25 students grades K-12
  • Developed lesson plans and instructed classes in acting, makeup, voice, and movement
  • Implemented organizational aspects, ordered supplies, created pamphlets, attendance

Call Center Representative

Sleep Coaches
02.2021 - 01.2022
  • Provided live telecommunication resupply and compliance for CPAP patients
  • Solved technical support issues, completed customer requests across multiple systems
  • Provided personal support and education to increase patient engagement/retention

Call Center Representative

Empyrean Production Services
01.2018 - 01.2019
  • Processed ticket orders over the phone and online through Altru, resolved technical issues
  • 100% customer response rate for incoming calls, returning voicemail, and answering emails
  • Provided impeccable live problem solving and issue resolution, maintained a professional people-first composure while deescalating customer concerns

Showroom Receptionist

Rusnak Auto Group
01.2016 - 01.2018
  • Fielded phone inquiries and routed calls/messages through computer switchboard
  • Greeted guests, provided badges, arranged appointments, maintained reception area
  • Coordinated mail, scheduled conference rooms, and facilitated executive meetings

Education

Bachelor Fine Arts Musical Theatre -

University Wisconsin Stevens Point
Stevens Point, WI
2013

High School Diploma -

Fargo North High School
Fargo, ND
2009

Skills

  • Childcare (10 years)
  • Animal Care (10 years)
  • Showroom Receptionist
  • Call Center Technical Support
  • Data Entry
  • Computer Operation
  • Online Platform Operation
  • Altru Ticket Sales Program

Certification

  • First Aid Certification
  • CPR Certification

Timeline

Teaching Assistant

Trollwood Performing Arts School
05.2023 - 08.2023

Call Center Representative

Sleep Coaches
02.2021 - 01.2022

Call Center Representative

Empyrean Production Services
01.2018 - 01.2019

Caregiver

Wag! Pet Services
02.2016 - Current

Showroom Receptionist

Rusnak Auto Group
01.2016 - 01.2018

Bachelor Fine Arts Musical Theatre -

University Wisconsin Stevens Point

High School Diploma -

Fargo North High School

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Virginia Glaser