Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Virginia Griffith

SARASOTA

Summary



Proactive hospitality host with over eight years of experience in guest relations with exposure to guest service coordinator duties thought Sun communities training module Skilled in reservation management and implementing guest engagement initiatives, contributing to improved occupancy rates and overall visitor satisfaction.

Overview

8
8
years of professional experience

Work History

Hospitality Host

Sun Outdoors
04.2017 - 07.2025
  • Oversaw guest check-in and check-out procedures to enhance visitor satisfaction.
  • Oversaw reservation management utilizing property management systems to enhance occupancy rates.
  • Facilitated training and mentorship of new staff on hospitality standards and service excellence.
  • Spearheaded development and implementation of guest engagement initiatives to enhance overall experience.
  • Addressed guest complaints with efficiency, ensuring high standards of service quality.
  • Coordinated guest check-in and check-out processes to enhance customer satisfaction.
  • Managed reservations using property management systems to optimize occupancy rates.

Education

High School Diploma -

Spring Valley High School
Spring Valley, NY
06-1968

Skills

  • Strong verbal communication
  • Customer service
  • Supportive team member
  • Sales and upselling
  • Initiative and Self-motivation
  • Flexible and adaptable
  • Reliable and trustworthy
  • First aid and safety
  • Tour guiding

Accomplishments

  • Achieved 8.5 years of all required duties as follows .
  • Greeted all visitors , residents ,new home owners on a daily bases logging in / out non occupancy dates ,documented bar codes to assist lead team member ,escorted RV to there site .shared all information regarding all services ,events , rentals, retail ,day passes , summer fun passes, golf cart rentals by completed guest reservation , clean and serving golf cart ,meter reading , storage , up sale of elite sites . Answered telephone calls and made out guest information on car passes .Stepping up as a team member to assist property manger during park wide closure due to state wide weather emergencies .Having the willfulness to be flexible to which improve the teams work place thought collaboration while helping in where needed .

  • Used Microsoft Excel to develop inventory traspreadsheets.

Interests

  • Animal Care
  • Road Trips

Timeline

Hospitality Host

Sun Outdoors
04.2017 - 07.2025

High School Diploma -

Spring Valley High School