Virginia Hughes
Plano,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Dispatcher
Total Air And Heat
Plano, TX
03.2024 - 05.2024
- Collaborated with fellow dispatchers to maintain a seamless workflow
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Utilized dispatch software to enter service and maintenance calls
- Managed customer accounts
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Sold Maintenance Programs to new and existing customers
Tow Truck Dispatcher/VSF
Pro Tow Wrecker Service
Lewisville, TX
03.2022 - 02.2024
- Facilitated swift resolutions to customer disputes, liaising between drivers and clients when necessary.
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Collaborated closely with law enforcement agencies to promptly respond to accident scenes or roadside assistance needs.
- Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
- Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
- Streamlined dispatch operations, implementing a GPS tracking system for improved fleet management.
- Implemented an effective system to manage high call volumes during emergency situations or severe weather events.
- Managed customer accounts and invoicing.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Processed paperwork for vehicles entering and exiting the VSF, ensuring accuracy and compliance with regulations
- Coordinated with insurance companies, law enforcement, and vehicle owners to facilitate vehicle release
- Handled the release of vehicles from the VSF, ensuring all necessary paperwork and fees were completed
- Verified ownership and identity of individuals retrieving vehicles to prevent unauthorized releases
Receptionist/Administrative Assistant
J R J Paving
Dallas, TX
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Executed record filing system to improve document organization and management.
Roadside Assistance Dispatcher
Inmans Auto Rescue
Lewisville, TX
- Provided compassionate support for distressed callers, calming their nerves while obtaining essential information for proper assistance coordination.
- Kept detailed logs of driver locations and availability, optimizing resource allocation during peak hours.
- Boosted client retention rates by providing exceptional customer service during stressful situations.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from both clients and colleagues.
- Supported team members during periods of high call volume or challenging scenarios, fostering a collaborative work environment.
- Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
- Managed customer accounts and invoicing.
- Monitored vehicle locations to coordinate timely arrivals.
Skills
Stress Tolerance
Customer Service
Professionalism
Teamwork and Collaboration
Adaptability and Flexibility
Computer Skills
Dependable and Responsible
Timeline
Dispatcher
Total Air And Heat
03.2024 - 05.2024
Tow Truck Dispatcher/VSF
Pro Tow Wrecker Service
03.2022 - 02.2024
Receptionist/Administrative Assistant
J R J Paving
Roadside Assistance Dispatcher
Inmans Auto Rescue