Summary
Overview
Work History
Skills
Timeline
Generic

Virginia Hughes

Plano,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Dispatcher

Total Air And Heat
Plano, TX
03.2024 - 05.2024
  • Collaborated with fellow dispatchers to maintain a seamless workflow
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Utilized dispatch software to enter service and maintenance calls
  • Managed customer accounts
  • Answered phone calls and responded to customer emails.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Sold Maintenance Programs to new and existing customers

Tow Truck Dispatcher/VSF

Pro Tow Wrecker Service
Lewisville, TX
03.2022 - 02.2024
  • Facilitated swift resolutions to customer disputes, liaising between drivers and clients when necessary.
  • Provided exceptional service, addressing customer inquiries and handling complaints professionally.
  • Improved response times by effectively prioritizing and dispatching tow truck assignments.
  • Collaborated closely with law enforcement agencies to promptly respond to accident scenes or roadside assistance needs.
  • Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
  • Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
  • Streamlined dispatch operations, implementing a GPS tracking system for improved fleet management.
  • Implemented an effective system to manage high call volumes during emergency situations or severe weather events.
  • Managed customer accounts and invoicing.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Processed paperwork for vehicles entering and exiting the VSF, ensuring accuracy and compliance with regulations
  • Coordinated with insurance companies, law enforcement, and vehicle owners to facilitate vehicle release
  • Handled the release of vehicles from the VSF, ensuring all necessary paperwork and fees were completed
  • Verified ownership and identity of individuals retrieving vehicles to prevent unauthorized releases

Receptionist/Administrative Assistant

J R J Paving
Dallas, TX
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Organized, maintained and updated information in computer databases.
  • Executed record filing system to improve document organization and management.

Roadside Assistance Dispatcher

Inmans Auto Rescue
Lewisville, TX
  • Provided compassionate support for distressed callers, calming their nerves while obtaining essential information for proper assistance coordination.
  • Kept detailed logs of driver locations and availability, optimizing resource allocation during peak hours.
  • Boosted client retention rates by providing exceptional customer service during stressful situations.
  • Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from both clients and colleagues.
  • Supported team members during periods of high call volume or challenging scenarios, fostering a collaborative work environment.
  • Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
  • Managed customer accounts and invoicing.
  • Monitored vehicle locations to coordinate timely arrivals.

Skills

Stress Tolerance

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Timeline

Dispatcher

Total Air And Heat
03.2024 - 05.2024

Tow Truck Dispatcher/VSF

Pro Tow Wrecker Service
03.2022 - 02.2024

Receptionist/Administrative Assistant

J R J Paving

Roadside Assistance Dispatcher

Inmans Auto Rescue

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Virginia Hughes