Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
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Virginia Jones

Franklin Park,IL

Summary

Experienced professional with a proven track record in various roles across multiple departments. Exceptional multitasking, organizational, and attention to detail skills. Committed to meeting deadlines and delivering high-quality work. Passionate about serving customers and working collaboratively with teams.

Overview

19
19
years of professional experience
1
1
Certification

Work History

FCM/AVP

Fifth Third Bank
Lincolnwood, IL
02.2018 - Current
  • Provided leadership, direction, guidance, and support to team members on a daily basis.
  • Ensured team remained informed on latest best practices through comprehensive facilitation sessions
  • Maintained consistent communication with teams and collaborators for goal progress updates
  • Strengthened partnerships within both branch and region
  • Used verbal skills to engage customers in conversation and effectively determine financial needs and goals.
  • Completed thorough opening and closing functions to maintain operational standards each day.
  • Monitored task execution aligning team efforts towards objectives
  • Led and mentored new hires for successful onboarding

ACM

Devon Bank
Chicago, IL
12.2005 - 01.2016
  • Leveraged scheduling to manage and lead a team exceeding 20 staff members
  • Developed and reviewed comprehensive staff action plans
  • Responsible for daily, weekly, and monthly reporting to balance general ledgers, cash reports, sales, invoices, etc.
  • Reviewed and investigated fraud claims, which included approvals and denials, and communicated that information back to customers.
  • Contributed to the launch of the mobile banking platform which included testing and assisting customer with onboarding challenges.

Education

Associate of Arts -

Bevill State Community College
Hamilton, AL
05-2003

Skills

  • Operations Management
  • Partnership Development
  • Corporate Communications
  • Internal Communications
  • Crisis Management
  • Performance Improvement
  • Administrative Support
  • Operational leadership
  • Staff Management
  • Business Development

Affiliations

  • Volunteer with local community non-profits

Certification

  • NMLS
  • Notary

Accomplishments

  • Finished top 10% in my peer group in the last 2 consecutive years
  • Top 3 in Business Lending in the Market
  • #1 in One Bank partnership referrals in my region
  • AVP Title obtained in 2022

Timeline

FCM/AVP

Fifth Third Bank
02.2018 - Current

ACM

Devon Bank
12.2005 - 01.2016

Associate of Arts -

Bevill State Community College

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Virginia Jones