Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virginia Karr

Wilsonville,OREGON

Summary

Customer Service Representative/Agent bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management. Excellent at working in a fast paced, team setting to meet deadlines. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Overview

15
15
years of professional experience

Work History

Licensed Massage Therapist

Burnett Chiropractic & Massage Inc.
Tigard, OR, OR
12.2018 - 03.2020
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
  • Increased patient appointments by 10%

Licensed Massage Therapist/Owner

Self/Restorative Touch Massage & Therapy LLC
Wilsonville, OR
03.2016 - 03.2020
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Collaborated with other healthcare professionals to develop treatment plans.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Educated clients on benefits of massage therapy and importance of self-care.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Increased my earnings 10% a year using suggestive selling techniques.

Document Control Specialist

Kinetics-Dynacast
Wilsonville, OR
03.2013 - 06.2014
  • Managed technical documentation flow of engineering, project management.
  • Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
  • Maintained document archive and file server of approved documents and photos to provide easy traceability and retrievability.
  • Worked with internal staff to process documents and sent for closing.
  • Complied with safety regulations as outlined in organizational procedures to prevent older documents not being replaced with revised/new document issues.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Maintained document control system and updated work instructions, procedures and associated databases.

Retail Sales Associate

Coldwater Creek/Pottery Barn
Rancho Cucamonga CA/Tigard OR, CA/OR
08.2005 - 03.2009
  • Developed professional relationships with customers to increase loyalty, retention and rapport, there by creating positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Used suggestive selling techniques to sell merchandise and promote other services.

Education

GED -

Sierra High School
Whittier, CA

600 Hours Of Massage Therapist Certification

Hands-On Medical Massage School
Redlands, CA

Skills

  • Excellent Communication
  • Planning and Coordination
  • MS Office
  • Interpersonal Communication
  • Self-Motivated
  • Dependable and Responsible
  • Critical Thinking
  • Clerical Support
  • Good Telephone Etiquette
  • Attention to Detail

Timeline

Licensed Massage Therapist

Burnett Chiropractic & Massage Inc.
12.2018 - 03.2020

Licensed Massage Therapist/Owner

Self/Restorative Touch Massage & Therapy LLC
03.2016 - 03.2020

Document Control Specialist

Kinetics-Dynacast
03.2013 - 06.2014

Retail Sales Associate

Coldwater Creek/Pottery Barn
08.2005 - 03.2009

GED -

Sierra High School

600 Hours Of Massage Therapist Certification

Hands-On Medical Massage School

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Virginia Karr