Virginia Maul
Oviedo
Summary
Dynamic team lead with proven expertise in customer service, team leadership, and problem resolution. Committed to enhancing team productivity and improving service levels through effective strategies. Results-driven concessions stand team lead with a strong focus on time management, inventory control, and process improvement. Successfully developed and implemented strategies that elevated team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Concessions Stand Team Lead
OHSBBA
Oviedo
10.2023 - Current
- Conducted daily cash reconciliations to ensure accuracy and accountability in financial transactions.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed strategies to increase team productivity and improve customer service levels.
- Managed inventory levels to support smooth operational flow and resource availability.
- Delegated tasks appropriately according to individual skill sets.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Band and Color Guard Guide
OHSBBA
Oviedo
03.2023 - 01.2026
- Led groups of 50 to 250 individuals during band events.
- Coordinated timed warm-up exercises for participants.
- Ensured proper placement of individuals for performances.
- Managed large groups effectively during unexpected conditions such as rain.
Education
High School Diploma -
Oviedo High School
Oviedo05-2027
Associate of Science - Pre-Med
Seminole State College of Florida
Sanford, Florida, FLSkills
- Customer service
- Team leadership
- Problem resolution
- POS System
- Cash handling
- Time management
- Inventory management
- Process improvement
- Quality control
- Budget management
- Change management
- Marketing
- Teamwork and collaboration
Affiliations
Volunteer, Personal Shopper - Hope Helps Christmas Toy Pantry
References
References available upon request.
Timeline
Concessions Stand Team Lead
OHSBBA
10.2023 - Current
Band and Color Guard Guide
OHSBBA
03.2023 - 01.2026
High School Diploma -
Oviedo High School
Associate of Science - Pre-Med
Seminole State College of Florida