Virginia Mcadams
Houston
Summary
Dependable and positive individual with knack for customer service and team collaboration. Possesses foundational understanding of point-of-sale systems and transaction management, along with strong cash-handling skills. Able to take initiative and plan efficiently. Aims to enhance customer satisfaction and streamline checkout processes.
Overview
5
5
years of professional experience
Work History
CERTIFIED NURSING ASSISTANT
Northern Light Eastern Maine Medical Center
02.2024 - 10.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
LEAD CASHIER
Ulta
10.2023 - 02.2024
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
FULFILLMENT & GENERAL MERCHANDISE TEAM MEMBER
Target
09.2022 - 10.2023
- Supporting team in performing daily goals alongside boosting production goals
- Properly prepare, pack, and sort guest orders for shipment using correct materials in a timely manner
- Anticipating guest needs by being highly knowledgeable in the inventory to ensure an effortless experience
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to complete timely orders and avoid delays.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted customers and directed to requested products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
SALES ASSOCIATE
Lowe's
03.2022 - 09.2022
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store layouts
- Completed all opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
SERVICE AND ENGAGEMENT TEAM MEMBER
Target
08.2021 - 01.2022
- Answered questions regarding the store and its merchandise
- Helped customers with questions about in-store and online transactions, in person and via telephone
- Stocked shelves and supplies organized displays
- Organized racks shelves to maintain the visual appeal of the store
- Developed positive customer relationships through friendly greetings and excellent service
- Stocked and replenished merchandise according to store layouts
CASHIER
McDonald's
08.2019 - 09.2021
- Received payment by cash, check, and credit cards
- Maintained sanitation, health, and safety standards in work areas
- Cleaned food preparation areas, cooking surfaces, and utensils
- Verified that prepared food meets requirements for quality and quantity
- Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- Read food order slips from online orders and prepared them according to the instructions
VOLUNTEER
TX, Branch Rescue
09.2022 - Current
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
High School Diploma -
Northbrook High School
Houston, TX05.2021
Skills
- Order picking and processing
- Merchandising and Display
- POS Inventory System Operation
- Inventory Management and Planning
- Organization and Time Management
- Written Communication
- Customer Relations
- Flexible and Adaptable
Languages
English
Native or Bilingual
Timeline
CERTIFIED NURSING ASSISTANT
Northern Light Eastern Maine Medical Center
02.2024 - 10.2024
LEAD CASHIER
Ulta
10.2023 - 02.2024
FULFILLMENT & GENERAL MERCHANDISE TEAM MEMBER
Target
09.2022 - 10.2023
VOLUNTEER
TX, Branch Rescue
09.2022 - Current
SALES ASSOCIATE
Lowe's
03.2022 - 09.2022
SERVICE AND ENGAGEMENT TEAM MEMBER
Target
08.2021 - 01.2022
CASHIER
McDonald's
08.2019 - 09.2021
High School Diploma -
Northbrook High School
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