Virginia Moreno

Evaluate all available Taxpayer information, take corrective actions as necessary, such as, Credit Transfer Request/ Re-Compute Tax Return/Penalty and/ or interest.

Access relevant systems to view and/or update Taxpayer accounts as needed regarding payments received, review status of cases, and make account adjustments as needed.

Enter data into automated system to adjust tax, penalty, or credit adjustments. Recognize indications of Tax Fraud, make determinations, and use judgement concerning taxpayer data and responses. Utilize the IRM to interpret tax law as it relates issues.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.