Virginia Randolph
Glendale,AZ
Summary
Compassionate Spiritual Counselor focused on helping patients and their families dealing with grief and emotional strain. Diligent and resourceful professional with several years of hands-on experience providing spiritual and pastoral care and cultivating personalized treatment plans. Comfortable working either autonomously or in team-based setting to resolve issues.
Overview
39
39
years of professional experience
Work History
Spiritual Counselor
Elements of Elder Care
Phoenix , AZ
2021.07 - Current
- Provide spiritual care for all patients and their families, regardless of religious or denominational affiliation.
- Offer pastoral presence and active listening to patients and their families.
- Support patients and their families in a non-judgmental manner and developing individualized care plans to meet their needs.
- Abide by all federal, state, and local laws regarding HIPAA and patient confidentiality.
- Participate in biweekly interdisciplinary meetings with other members of the care team.
- Timely documentation of all visits and care plan progress in company's EMR system.
- Extensive experience in customer service, use of computers, and smartphone technology.
Bereavement Coordinator
Elements of Elder Care
Phoenix , AZ
2021.07 - Current
- Provide emotional support to grieving family members and friends.
- Assist families in making arrangements for memorial services and burials.
- Organize bereavement support groups and activities.
- Maintain accurate records of all services provided to clients.
- Facilitate communication between client families and other service providers.
- Develop informational materials regarding available bereavement resources.
- Attend conferences, workshops, and seminars related to grief counseling.
- Provide follow-up contact with clients after services have been completed.
- Evaluate existing procedures for providing bereavement services and suggested improvements where necessary.
Spiritual Counselor
Complete Hospice and Palliative Care
Phoenix , AZ
2019.12 - 2021.06
- Provided spiritual care for all patients and their families, regardless of religious or denominational affiliation.
- Offered pastoral presence and active listening to patients and their families.
- Supported patients and their families in a non-judgmental manner and developing individualized care plans to meet their needs.
- Abided by all federal, state, and local laws regarding HIPAA and patient confidentiality.
- Participated in biweekly interdisciplinary meetings with other members of the care team.
- Timely documentation of all visits and care plan progress in company's EMR system.
- Extensive experience in customer service, use of computers, and smartphone technology.
Bereavement Coordinator
Complete Hospice and Palliative Care
Phoenix , AZ
2019.05 - 2021.06
- Provided emotional support to grieving family members and friends.
- Assisted families in making arrangements for memorial services and burials.
- Organized bereavement support groups and activities.
- Maintained accurate records of all services provided to clients.
- Facilitated communication between client families and other service providers.
- Developed informational materials regarding available bereavement resources.
- Attended conferences, workshops, seminars. related to grief counseling.
- Provided follow-up contact with clients after services have been completed.
- Evaluated existing procedures for providing bereavement services and suggested improvements where necessary.
HR Director
Complete Hospice and Palliative Care
Phoenix , AZ
2018.11 - 2019.12
- Assisted management team in selecting, hiring, and terminating employees as needed.
- Provided input into, and implementation of, a new electronic payroll system.
- Processedd weekly payroll for 50+ employees.
- Coordinate commission check payments with Executive Director and Director of Operations.
- Offered assistance as needed for vacations, sick time, and new employee orientation.
Hospice Chaplain
True Heart Hospice
Austin , TX
2018.02 - 2019.12
- Provided spiritual care for all patients and their families, regardless of religious or denominational affiliation.
- Offered pastoral presence and active listening to patients and their families.
- Supported patients and their families in a non-judgmental manner and developing individualized care plans to meet their needs.
- Abided by all federal, state, and local laws regarding HIPAA and patient confidentiality.
- Participated in biweekly interdisciplinary meetings with other members of the care team.
- Timely documentation of all visits and care plan progress in company's EMR system.
- Extensive experience in customer service, use of computers, and smartphone technology.
Various Non-chaplain Related Jobs
Info to be provided upon request
1985.05 - 2018.02
Education
Master of Divinity (M.Div.) - Professional Chaplaincy
Liberty University
Lynchburg, VA2023-05
Bachelor of Arts - Religious Studies
Arizona State University
Tempe2017-05
Skills
- Care Planning
- Client Records Management
- Intervention Planning
- Needs Assessment
- HIPAA
- Grief counseling
- Superior communication skills
- Client Needs Assessment
- Community resources specialist
- Building rapport
Accomplishments
Recognized by staff and management for cooperative demeanor and for providing excellent care for patients and their families for two years straight.
Timeline
Spiritual Counselor
Elements of Elder Care
2021.07 - Current
Bereavement Coordinator
Elements of Elder Care
2021.07 - Current
Spiritual Counselor
Complete Hospice and Palliative Care
2019.12 - 2021.06
Bereavement Coordinator
Complete Hospice and Palliative Care
2019.05 - 2021.06
HR Director
Complete Hospice and Palliative Care
2018.11 - 2019.12
Hospice Chaplain
True Heart Hospice
2018.02 - 2019.12
Various Non-chaplain Related Jobs
Info to be provided upon request
1985.05 - 2018.02
Master of Divinity (M.Div.) - Professional Chaplaincy
Liberty University
Bachelor of Arts - Religious Studies
Arizona State University
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