Virginia Reed
Fayetteville,Ar
Summary
Experienced Patient-oriented Phlebotomist offering 18 years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures.
Overview
20
20
years of professional experience
Work History
DSP Worker
Elizabeth Richardson Center
Springdale, AR
07.2021 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client's well-being, safety and comfort under physician direction.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Assisted individuals in learning and developing new skills.
- Used approved crisis intervention techniques in emergency situations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied or transported clients to appointments, errands and social activities.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Documented client progress in charts and logbooks.
- Improved patient outlook and daily living through compassionate care.
- Served meals and assisted immobile or disabled individuals with eating.
- Assisted client with personal hygiene, mobility and transportation.
- Partnered with interdisciplinary teams to implement care plans.
PSR
Quest Diagnostics
Fayetteville, AR
09.2014 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
- Obtained proper authorization and identification to release confidential medical records.
- Utilized technology and specialized software to maximize productivity.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Maintained awareness of patient temperament in lobby to curtail frustrations or communication issues.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
Phlebotomist
University of Arkansas
Fayetteville, AR
05.2010 - 09.2012
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Compiled and submitted data for demographic research.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Upheld donor confidentiality throughout intake and collection process.
- Transported specimens following established protocol for temperature and light.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Identified patients using proper procedures prior to specimen collection.
- Conducted various blood tests and updated results into paper and electronic charts.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Labeled patient samples, double-checking information for accuracy.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Disposed of used needles in sharps containers to avoid accidental needlesticks.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Interviewed patients to verify test requisitions and patient identity.
- Properly stored and transported specimens to prevent loss and delays.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Collected blood samples from 20-35 individuals per day, maintaining consistent patient flow.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interviewed patients and documented details to update and file paperwork.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
ER Technician
Northwest Medical Center
Springdale, AR
04.2009 - 06.2011
- Assisted with CPR and airway clearing procedures during emergencies.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Stocked and replenished patient care areas with appropriate supplies.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Applied and educated patients on orthopedic devices like crutch walking.
- Maintained appropriate inventory levels and replenished treatment areas.
- Updated patient's medical records, insurance information and family history for charts.
- Monitored patients for signs of distress or decompensation and alerted staff of emergency situations.
- Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
- Restocked supplies kept in patient rooms to maintain optimal levels.
- Tracked patients' vital signs, treated wounds and collected samples to free up nurses and physicians for more advanced work.
- Assisted with fitting patients for casts, crutches and other medical devices.
- Developed exemplary care abilities from comforting and assisting families and patients in emergency room.
- Took patient assessments, including blood pressure and temperature and documented information.
Phlebotomist
Fayetteville Diagnostics Clinic
Fayetteville, AR
05.2008 - 04.2009
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Compiled and submitted data for demographic research.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Upheld donor confidentiality throughout intake and collection process.
- Transported specimens following established protocol for temperature and light.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Identified patients using proper procedures prior to specimen collection.
- Conducted various blood tests and updated results into paper and electronic charts.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Labeled patient samples, double-checking information for accuracy.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Disposed of used needles in sharps containers to avoid accidental needlesticks.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Interviewed patients to verify test requisitions and patient identity.
- Properly stored and transported specimens to prevent loss and delays.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Collected blood samples from 20-35 individuals per day, maintaining consistent patient flow.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interviewed patients and documented details to update and file paperwork.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
Area Manager
Gamma HealthCare
Fayetteville, AR
12.2004 - 05.2008
- Promoted positive customer service experiences by promptly resolving conflicts.
- Supervised 10 employees, ensuring optimal productivity.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Implemented new processes and procedures tactfully and passionately.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Planned material and equipment needs to drive on-time delivery in concert with project schedule.
- Built lasting relationships with customers to expand client base
- Aligned procedures and protocols with changing business demands.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Compiled and submitted data for demographic research.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Upheld donor confidentiality throughout intake and collection process.
- Transported specimens following established protocol for temperature and light.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Identified patients using proper procedures prior to specimen collection.
- Conducted various blood tests and updated results into paper and electronic charts.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Labeled patient samples, double-checking information for accuracy.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Disposed of used needles in sharps containers to avoid accidental needlesticks.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Interviewed patients to verify test requisitions and patient identity.
- Properly stored and transported specimens to prevent loss and delays.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Collected blood samples from 20-35 individuals per day, maintaining consistent patient flow.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interviewed patients and documented details to update and file paperwork.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
Education
High School Diploma -
Prairie Grove High School
Prairie Grove, AR05.1993
Skills
Clear Communication
Client Education
Relationship Building
Care Planning
Client Records Management
Problem Identification
Diet and Nutrition
Time Management
Personal Hygiene Assistance
Team Collaboration
Critical Thinking
Attentive to People
Supportive Personality
Caring Companionship
Progress Tracking
CPR Certification
Household Cleaning
Decision Making
Crisis Management
Client Documentation
Behavior Redirection
Community Activities
Proper Storage Procedures
Tracking Specimens
Donor Screening
Drawing Blood
Biohazard Waste Disposal
Stress Management
Manual and Finger Dexterity
Sanitation and Sterilization
Sharps Disposal
Glucose Screening
Instrument Sterilization
Specimen Collection
Data Entry
Peak and Trough Tests
Microsoft Office
Patient Relations
Vacuum Tube and Syringe Use
Butterfly Venipuncture
Staff Phlebotomy Training
Information Gathering
Problem Solving
Written and Verbal Communication
Electronic Medical Record Software
Blood Culturing
Blood Alcohol Testing
Documentation and Recordkeeping
Tray Organization
Fluid and Tissue Disposal
Problem-Solving
Sample Processing
Sharps Collection
Timeline
DSP Worker
Elizabeth Richardson Center
07.2021 - Current
PSR
Quest Diagnostics
09.2014 - Current
Phlebotomist
University of Arkansas
05.2010 - 09.2012
ER Technician
Northwest Medical Center
04.2009 - 06.2011
Phlebotomist
Fayetteville Diagnostics Clinic
05.2008 - 04.2009
Area Manager
Gamma HealthCare
12.2004 - 05.2008
High School Diploma -
Prairie Grove High School