Virginia Reed
Fayetteville,Ar
Summary
Experienced Patient-oriented Phlebotomist offering 18 years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures.
Overview
20
20
years of professional experience
Work History
DSP Worker
Elizabeth Richardson Center
07.2021 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client's well-being, safety and comfort under physician direction.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Assisted individuals in learning and developing new skills.
- Used approved crisis intervention techniques in emergency situations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied or transported clients to appointments, errands and social activities.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Documented client progress in charts and logbooks.
- Improved patient outlook and daily living through compassionate care.
- Served meals and assisted immobile or disabled individuals with eating.
- Assisted client with personal hygiene, mobility and transportation.
- Partnered with interdisciplinary teams to implement care plans.
PSR
Quest Diagnostics
09.2014 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
- Obtained proper authorization and identification to release confidential medical records.
- Utilized technology and specialized software to maximize productivity.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Maintained awareness of patient temperament in lobby to curtail frustrations or communication issues.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
Phlebotomist
University of Arkansas
05.2010 - 09.2012
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Compiled and submitted data for demographic research.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Upheld donor confidentiality throughout intake and collection process.
- Transported specimens following established protocol for temperature and light.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Identified patients using proper procedures prior to specimen collection.
- Conducted various blood tests and updated results into paper and electronic charts.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Labeled patient samples, double-checking information for accuracy.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Disposed of used needles in sharps containers to avoid accidental needlesticks.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Interviewed patients to verify test requisitions and patient identity.
- Properly stored and transported specimens to prevent loss and delays.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Collected blood samples from 20-35 individuals per day, maintaining consistent patient flow.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interviewed patients and documented details to update and file paperwork.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
ER Technician
Northwest Medical Center
04.2009 - 06.2011
- Assisted with CPR and airway clearing procedures during emergencies.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Stocked and replenished patient care areas with appropriate supplies.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Applied and educated patients on orthopedic devices like crutch walking.
- Maintained appropriate inventory levels and replenished treatment areas.
- Updated patient's medical records, insurance information and family history for charts.
- Monitored patients for signs of distress or decompensation and alerted staff of emergency situations.
- Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
- Restocked supplies kept in patient rooms to maintain optimal levels.
- Tracked patients' vital signs, treated wounds and collected samples to free up nurses and physicians for more advanced work.
- Assisted with fitting patients for casts, crutches and other medical devices.
- Developed exemplary care abilities from comforting and assisting families and patients in emergency room.
- Took patient assessments, including blood pressure and temperature and documented information.
Phlebotomist
Fayetteville Diagnostics Clinic
05.2008 - 04.2009
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Compiled and submitted data for demographic research.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Upheld donor confidentiality throughout intake and collection process.
- Transported specimens following established protocol for temperature and light.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Identified patients using proper procedures prior to specimen collection.
- Conducted various blood tests and updated results into paper and electronic charts.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Labeled patient samples, double-checking information for accuracy.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Disposed of used needles in sharps containers to avoid accidental needlesticks.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Interviewed patients to verify test requisitions and patient identity.
- Properly stored and transported specimens to prevent loss and delays.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Collected blood samples from 20-35 individuals per day, maintaining consistent patient flow.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interviewed patients and documented details to update and file paperwork.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
Area Manager
Gamma HealthCare
12.2004 - 05.2008
- Promoted positive customer service experiences by promptly resolving conflicts.
- Supervised 10 employees, ensuring optimal productivity.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Implemented new processes and procedures tactfully and passionately.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Planned material and equipment needs to drive on-time delivery in concert with project schedule.
- Built lasting relationships with customers to expand client base
- Aligned procedures and protocols with changing business demands.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Compiled and submitted data for demographic research.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Upheld donor confidentiality throughout intake and collection process.
- Transported specimens following established protocol for temperature and light.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Identified patients using proper procedures prior to specimen collection.
- Conducted various blood tests and updated results into paper and electronic charts.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Labeled patient samples, double-checking information for accuracy.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Disposed of used needles in sharps containers to avoid accidental needlesticks.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Interviewed patients to verify test requisitions and patient identity.
- Properly stored and transported specimens to prevent loss and delays.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Collected blood samples from 20-35 individuals per day, maintaining consistent patient flow.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interviewed patients and documented details to update and file paperwork.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
Education
High School Diploma -
Prairie Grove High School
Prairie Grove, AR05.1993
Skills
Clear Communication
Timeline
DSP Worker
Elizabeth Richardson Center
07.2021 - Current
PSR
Quest Diagnostics
09.2014 - Current
Phlebotomist
University of Arkansas
05.2010 - 09.2012
ER Technician
Northwest Medical Center
04.2009 - 06.2011
Phlebotomist
Fayetteville Diagnostics Clinic
05.2008 - 04.2009
Area Manager
Gamma HealthCare
12.2004 - 05.2008
High School Diploma -
Prairie Grove High School
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