VIRGINIA RUCKER
Richmond
Summary
Current management associate with eight years of experience in customer service, dedicated to driving customer satisfaction. Especially skilled in leadership, communication, and problem-solving, consistently optimizing team performance to achieve strategic goals. Committed to fostering a supportive work environment while effectively utilizing scheduling and conflict resolution skills. Eager to leverage hands-on experience to contribute to business success and further learn and develop professional capabilities.
Overview
8
8
years of professional experience
Work History
Management Trainee
Enterprise Mobility
Richmond
05.2023 - Current
- Resolves issues independently, enhancing team efficiency and customer satisfaction.
- Engages with team to boost morale and productivity, achieving measurable improvements.
- Answers 20-40 inbound calls per day.
- Collects payment to ensure there are no overdue balances.
- Maintains comprehensive fleet management records while coordinating maintenance schedules, ensuring optimal vehicle readiness and customer satisfaction.
- Analyzes customer preferences to recommend targeted protection products, driving revenue growth while meeting specific client needs.
- Streamlines fleet operations through systematic maintenance scheduling, ensuring consistent vehicle availability and elevated customer satisfaction levels.
- Maintains positive relationships with our business partners by communicating frequently.
- Fosters a positive work environment, promoting hard work and customer satisfaction.
- Resolves customer issues promptly, enhancing satisfaction and loyalty.
Assistant Manager
Tropical Smoothie
Richmond
05.2021 - 05.2023
- Assisted in managing daily operations and staff scheduling.
- Trained new team members on company policies and procedures.
- Handled customer inquiries and resolved service issues effectively.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Shift Lead
Tropical Smoothie Cafe
Midlothian
12.2020 - 05.2021
- Trained new staff on menu items and customer service standards effectively.
- Assisted customers with orders, providing recommendations and addressing inquiries.
- Completed opening and closing duties to facilitate business operations.
- Handled cash register transactions accurately while providing excellent customer service.
Crew Member
Tropical Smoothie Cafe
Midlothian
06.2017 - 12.2017
- Directed staff in supervisor's absence, maintaining workflow and efficiency.
- Implemented task delegation, boosting team productivity and performance.
- Orchestrated daily operations and staff workflows, ensuring seamless service delivery while maintaining quality standards and customer satisfaction.
- Maintain clean workstations to ensure food safety and hygiene.
- Serve meals promptly, enhancing guest satisfaction.
- Assist customers in choosing and customizing menu items.
- Adapt to peak operational demands to support team efficiency.
- Volunteer for unpopular shifts to meet business needs.
- Maintained high quality standards during streamlined operations.
Education
BBA - Business Administration And Management
Longwood University
Farmville 08.2018 - 01/2023
Associate of Social Science -
J. Sargeant Reynolds Community College
RichmondSkills
- Management
- Sales
- Leadership
- Customer Service
- Team Management
- Communication
- Problem Solving
- Time Management
- Conflict Resolution
- Critical Thinking
- Strategic Planning
- Customer Retention
Timeline
Management Trainee
Enterprise Mobility
05.2023 - Current
Assistant Manager
Tropical Smoothie
05.2021 - 05.2023
Shift Lead
Tropical Smoothie Cafe
12.2020 - 05.2021
BBA - Business Administration And Management
Longwood University
08.2018 - 01/2023
Crew Member
Tropical Smoothie Cafe
06.2017 - 12.2017
Associate of Social Science -
J. Sargeant Reynolds Community College