Virginia Sanders
Houston,TX
Summary
Retail Store Manager with years of experience in driving financial performance, managing operations, and leading teams to exceed sales targets. Skilled in analyzing sales data, inventory control, and implementing effective merchandising strategies to maximize profitability and growth. Seeking to leverage expertise in customer service excellence and team development.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
12
12
years of professional experience
Work History
Store Manager
Portland Leather Goods
Houston, Tx
03.2025 - Current
- Exceeds customers’ expectations by delivering exceptional customer service, building long-lasting relationships, and creating a lifetime customer.
- Analyze store reports to optimize and achieve sales goals and metrics in measurable areas, including DPT, UPT, and customer conversion.
- Provide weekly coaching and feedback to team members and provide onboarding and support to new team members.
- Use company resources and leadership to facilitate and sustain a strong selling environment that holds associates accountable for meeting productivity standards and sales metrics.
- Led team in achieving sales targets through effective coaching and performance management.
Store Manager
Memorial Dancewear
Houston, Tx
08.2024 - 04.2025
- Responsible for all store operations, opening/closing, and implementing and maintaining all merchandising directives and ensures execution of effective strategies.
- Provide the highest level of customer service to support and build strong customer relationships.
- Partner with the owner on ordering new and regular stock, controlling, and maintaining inventory Management.
- Streamlined operational processes to improve efficiency and reduce overhead costs.
- Collaborated with marketing teams to execute promotional campaigns that boosted foot traffic.
Store Manager
Brahmin
Houston, Tx
04.2023 - 04.2024
- Manage financial performance by analyzing key sales metrics, optimizing profit margins, and increasing customer conversion rates.
- Oversee inventory control and loss prevention, ensuring optimal stock levels and efficient replenishment processes.
- Implement team development initiatives, providing regular coaching, and fostering strong relationships through strategic community engagement and client-focused events.
- Ensured compliance with company policies and procedures, maintaining high standards of store presentation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Le Creuset
Houston, Tx
11.2016 - 04.2023
- Drive financial performance, exceeding sales targets through strategic management of special online and wholesale orders.
- Analyzed monthly store reports to assess and improve controllable expenses, contributing to enhanced overall store performance.
- Foster a customer-centric environment, elevating customer service quality to support sales growth, while coaching staff to achieve individual and collective sales objectives.
- Oversaw inventory management, ensuring optimal stock levels, compliance with policies and procedures, and executed merchandising strategies to maintain store presentation standards.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Operations Manager
Ralph Lauren
Houston, Tx
12.2013 - 11.2016
- Managed all aspects of inventory shipping and receiving, ensuring efficient back-of-house operations and adherence to company protocols.
- Conducted daily financial procedures, including store opening/closing, deposit submissions, and accurate balancing of cash office and registers.
- Delivered comprehensive training to cashier staff on customer service excellence and sales transactions, while effectively coordinating meal breaks and guiding team on maximizing customer retention through exchanges.
- Streamlined operations by implementing inventory management systems to enhance efficiency.
- Developed training programs to improve staff performance and operational knowledge.
- Facilitated regular team meetings to align objectives and foster a collaborative work environment.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
University Of Houston
Houston, TexasSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Retail inventory management
- Inventory control
- POS systems
Timeline
Store Manager
Portland Leather Goods
03.2025 - Current
Store Manager
Memorial Dancewear
08.2024 - 04.2025
Store Manager
Brahmin
04.2023 - 04.2024
Store Manager
Le Creuset
11.2016 - 04.2023
Operations Manager
Ralph Lauren
12.2013 - 11.2016
University Of Houston