Virginia schapiro
Mastic Beach
Summary
Dedicated and hardworking Clerical Associate driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Clerical Associate
Macys Department Store
Hampton Bays
11.2023 - Current
- Assisted customers with inquiries and product selections in a fast-paced retail environment.
- Restocked shelves, and organized merchandise displays.
- Processed transactions accurately using point-of-sale systems and handled cash management.
- Maintained an organized workspace by filing documents and ensuring supplies were stocked.
- Trained new staff on store policies, procedures, and customer service best practices.
- Handled customer returns and exchanges efficiently while following company protocols.
- Communicated effectively with management regarding inventory needs and process improvements.
- Answered customer inquiries via phone and email.
- Created labels for outgoing packages using a label maker.
- Handled incoming and outgoing packages, including preparation for shipping as well as reaching out to the customer wjen orders came on.
- Compiled paperwork for repairs, damages and transfers, as well as packed them to be shipped out.
Bus Dispatcher
Hampton Jitney Inc
Calverton
09.2009 - Current
- Coordinated daily transportation schedules for multiple routes across service areas.
- Communicated effectively with drivers to ensure timely pickups and drop-offs.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Addressed passenger inquiries and resolved issues promptly and professionally.
- Collaborated with team members to optimize route efficiency and service quality.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Ensured compliance with safety regulations and company policies.
- Prepared daily work and run schedules.
- Started as a trip attendant, progressed to a reservationist, and then the trip attendant supervisor. I then moved on to learn dispatch.
Truck Dispatcher
Quogue-Sinclair Fuels
Hampton Bays
11.2022 - 09.2025
- Coordinated delivery schedules for fuel shipments to ensure timely service.
- Managed communication between drivers and customers for efficient logistics.
- Monitored vehicle locations using GPS systems for accurate route planning.
- Created delivery routes for both oil and propane deliveries.
- Inputtes delivery and usage forecasting, to ensure deliveries were made before running out, but not sending them put too soon.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Ensured all paperwork was completed accurately and in a timely manner.
- Resolved any issues or problems that arose during transportation and delivery operations.
- Assigned loads to drivers based on customer requirements and availability.
- Analyzed data such as traffic conditions, road closures or hazardous weather conditions when planning routes for drivers.
- Investigated claims related damaged property from the delivery trucks.
- Assisted the service dispatcher in creating and assigning calls for service.
Server
Centro restaurant
Hampton Bays
05.2023 - 12.2023
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders accurately for diverse menu items.
- Coordinated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area and tables.
- Handled cash transactions and managed point-of-sale system efficiently.
- Engaged with customers to enhance their dining experience through friendly interactions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Associate of Science - Massage Therapy
New York College of Health Professions
Syosset, NY 06.2018 - 04.2021
Skills
- Customer service
- Point-of-sale systems
- Inventory management
- Schedule coordination
- Document preparation
- Document management
- Microsoft office
- Logistics planning
- Route optimization
- Point-of-sale operation
- Effective communication
- Time management
- Attention to detail
- Strong communication skills
- Jewelry repair
Timeline
Clerical Associate
Macys Department Store
11.2023 - Current
Server
Centro restaurant
05.2023 - 12.2023
Truck Dispatcher
Quogue-Sinclair Fuels
11.2022 - 09.2025
Associate of Science - Massage Therapy
New York College of Health Professions
06.2018 - 04.2021
Bus Dispatcher
Hampton Jitney Inc
09.2009 - Current