Virginia Spicka
Waukesha,WI
Summary
Dependable customer service oriented professional with established history of problem solving, attention to detail and adapting to new situations. Seeking a part time position that offers challenges to utilize interpersonal and time management skills.
Overview
27
27
years of professional experience
Work History
Large Loss Specialist
Amica Mutual Insurance
Waukesha, WI
03.2020 - 02.2022
- Investigated and settled all aspects of large first party homeowners' claims in multiple states. Collaborated with staff and independent large loss adjusters, experts, vendors, public adjusters and legal counsel as needed. Maintained regular and open communication with all stakeholders to ensure delivery of exceptional customer service.
Claims Specialist
Amica Mutual Insurance
Waukesha, WI
03.2016 - 03.2020
- Investigated, evaluated and settled significant/complex first and third-party claims in multiple states. Collaborated with independent adjusters, vendors and legal counsel to ensure prompt and equitable claims resolution. Investigated and resolved coverage questions. Delivered exceptional customer service to policyholders.
Senior Adjuster
Amica Mutual Insurance
Waukesha, WI
02.2011 - 03.2016
- Investigated, evaluated and negotiated settlements of first- and third-party claims. Inspected, scoped and estimated property losses up to $50K in assigned territory. Collaborated with general contractors, engineers and legal counsel to equitably resolve claims. Partnered with defense counsel to settle litigated claims. Delivered exceptional customer service to policyholders and claimants.
Claims Manager
Amica Mutual Insurance
Waukesha, WI
03.2002 - 02.2011
- Opened Amica's Milwaukee Regional Claims Department. Hired, trained, coached and supervised claims representatives. Monitored and attained department goals. Investigated and settled bodily injury and homeowners' losses, supervised independent adjusters and partnered with local defense counsel to settle losses. Ensured department's delivery of exceptional customer service.
Claims Supervisor
Amica Mutual Insurance
Lisle, IL
02.2000 - 03.2002
- Trained, coached and mentored team of inside claims representatives and field adjusters. Monitored team performance, ensured compliance with corporate guidelines and state regulations. Directed investigation and resolution of first- and third-party claims, recognized and resolved coverage issues. Delivered exceptional customer service to policyholders and claimants.
Senior Adjuster
Amica Mutual Insurance
Glastonbury, CT
09.1999 - 02.2000
- Investigated, evaluated and negotiated bodily injury and homeowner losses. Inspected, scoped and estimated structure damage, collaborating with general contractors and engineers to determine cause and extent of loss. Partnered with SIU and NICB to investigate suspected insurance fraud. Delivered exceptional customer service to policyholders and claimants.
Property Claims Specialist
Allied Group Insurance
Chico, CA
06.1995 - 08.1999
- Investigated, scoped, estimated and settled first party personal/farm/small commercial losses in assigned territory. Examined applicable policy forms to determine coverage. Partnered with various vendors and experts to determine cause and extent of loss. Delivered exceptional customer service to policyholders.
Education
Bachelor of Arts - Economics
St. Lawrence University
Canton, NYSkills
- Verbal and Written Communication
- Customer Service
- Time Management, Multitasking and Prioritization
- Active Listening and Learning
- Analytical and Critical Thinking
Timeline
Large Loss Specialist
Amica Mutual Insurance
03.2020 - 02.2022
Claims Specialist
Amica Mutual Insurance
03.2016 - 03.2020
Senior Adjuster
Amica Mutual Insurance
02.2011 - 03.2016
Claims Manager
Amica Mutual Insurance
03.2002 - 02.2011
Claims Supervisor
Amica Mutual Insurance
02.2000 - 03.2002
Senior Adjuster
Amica Mutual Insurance
09.1999 - 02.2000
Property Claims Specialist
Allied Group Insurance
06.1995 - 08.1999
Bachelor of Arts - Economics
St. Lawrence University
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