Virginia Tirado
Scottsdale,AZ
Summary
Dynamic professional transitioning from hospitality to education, equipped with a strong foundation in teaching and a commitment to fostering positive connections within the SRPMIC Community. Notable experience as a Guest Experience Specialist, enhancing customer satisfaction through effective communication, prompt complaint resolution, and team collaboration. Proven ability to multitask and manage diverse inquiries, contributing to improved guest experiences and receiving positive feedback. Aiming to leverage these skills to drive success at Salt River Schools.
Overview
7
7
years of professional experience
Work History
Guest Experience Expert
Courtyard Phoenix Mesa
08.2024 - Current
- Service Recovery
- Strong communication skills
- Organization
Guest Experience-Specialist
Scottsdale Salt River Courtyard by Marriott
Scottsdale, USA
11.2021 - 04.2024
- Problem Solving
- De-escalating and calming disgruntled guests
- Fast Paced Environment Skills
Customer Service Representative
Ventura Market
Scottsdale, USA
03.2019 - 10.2019
- Problem Solving Customer Issues
- Cashier/Money Handling
- Stocking/Organizing
Customer Service Representative
Beeline Pit Stop
Scottsdale, USA
02.2018 - 08.2018
- Cashier/Safe Handling
- Marketing/Upselling
- Cleaning/Stocking
Customer Service Representative
Toys R Us
Scottsdale, USA
11.2017 - 01.2018
- Cashier
- Assisting with and recommending products to customers
- Organizing Product
Education
Associate of Arts - Information Technology
University of Phoenix
Phoenix, AZ04.2025
General Educational Development (GED) -
Salt River GED Program
Scottsdale, AZ08-2015
Skills
- Customer Service
- Effective communication
- Conflict Resolution
- Task-Oriented
- Positive Attitude
- Patience
- Relationship building
Affiliations
F.A.C.E. Program, Adult Student and Child Educator
References
Dr. Candace Adams, Candace.Adams@saltriverschools.org, (602) 756-3781
Accomplishments
- President's List for the University of Phoenix for maintaining a 4.0 GPA
Timeline
Guest Experience Expert
Courtyard Phoenix Mesa
08.2024 - Current
Guest Experience-Specialist
Scottsdale Salt River Courtyard by Marriott
11.2021 - 04.2024
Customer Service Representative
Ventura Market
03.2019 - 10.2019
Customer Service Representative
Beeline Pit Stop
02.2018 - 08.2018
Customer Service Representative
Toys R Us
11.2017 - 01.2018
Associate of Arts - Information Technology
University of Phoenix
General Educational Development (GED) -
Salt River GED Program
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