Summary
Work History
Education
Skills
Timeline
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Virginia Welch

Virginia Welch

Mabscott,WV

Summary

Proven professional with extensive experience in fast-paced environments. Excelled in money handling and customer service. Demonstrating dependability and excellent communication. Skilled in multitasking and problem-solving, ensuring high standards of customer service and operational efficiency.

Work History

WV Toll Collector

WV Department of Transportation
05.2021 - Current
  • Reported any issues or concerns to supervisors promptly.
  • Handled cash and provided change.
  • Accurately documented vehicle types and fees collected.
  • Addressed customer concerns through detailed explanations of toll rates and policies.
  • Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
  • Delivered courteous and professional service.
  • Optimized traffic movement by quickly completing transactions.
  • Handled cash with high accuracy and took care to check bills for fraud.

CNA

Jackie Withrow Hospital
06.2016 - 02.2019
  • Tracked vital signs and communicated notable changes to nursing team.
  • Maintained precision in updating data within electronic health records.
  • Utilized PPE guidelines.
  • Assisted patients with daily activities.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels
  • Provided compassionate and attentive care.
  • Ensured HIPAA compliance by safeguarding patient information consistently.
  • Responded to call lights and ensured patient comfort.
  • Provided emotional support for patients during challenging times.
  • Oversaw and maintained patients' rooms.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Education

General -

Independence High School
Coal City, WV
06.1990

Skills

  • Dependability
  • Money handling
  • Organized and detail oriented
  • Excellent communication skills
  • Vehicle classification
  • Toll collection
  • Toll equipment operation
  • Customer service
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Effective communication
  • Cooperative attitude
  • Training and mentoring
  • Self motivation
  • Professionalism
  • Basic mathematics
  • Time management abilities

Timeline

WV Toll Collector

WV Department of Transportation
05.2021 - Current

CNA

Jackie Withrow Hospital
06.2016 - 02.2019

General -

Independence High School

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Virginia Welch