Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Virginia D. Tompkins

Jacksonville,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues and consistently receiving excellent customer feedback.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Wayfair,LLC
Jacksonville, FL
05.2020 - 04.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Administrative Assistant

Florida State College at Jacksonvile
Jacksonville, FL
05.2012 - 08.2019
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Certified Nursing Assistant

Ashford Court Assisted Living
Jacksonville Beach, FL
10.2000 - 06.2007
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Reported changes in patient condition to registered nurse or physician.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Education

Associate of Science - Paralegal

Florida State College At Jacksonville
Jacksonville, FL
03-2015

Skills

  • Clear communication skills
  • Interpersonal skills
  • Active listening
  • Problem-solving
  • Empathy
  • Patience
  • Adaptability
  • Teamwork

Accomplishments

  • 2021 Received Wayfair Customer Service Amathyst Award
  • 2023 Nominated for Platinum Award
  • 2025 Recognized by Casey De'Santis for dedication to Florida's Foster Children and Families
  • 2005 Ashford Court Employee of The Month

Timeline

Customer Service Representative

Wayfair,LLC
05.2020 - 04.2024

Administrative Assistant

Florida State College at Jacksonvile
05.2012 - 08.2019

Certified Nursing Assistant

Ashford Court Assisted Living
10.2000 - 06.2007

Associate of Science - Paralegal

Florida State College At Jacksonville

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Virginia D. Tompkins