Virginia D. Tompkins
Jacksonville,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Wayfair,LLC
05.2020 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Administrative Assistant
Florida State College at Jacksonvile
05.2012 - 08.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Certified Nursing Assistant
Ashford Court Assisted Living
10.2000 - 06.2007
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Reported changes in patient condition to registered nurse or physician.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Benefits Enrollment Specialist
Convergys
01.1995 - 02.2000
- Increased efficiency in benefits enrollment processes through effective communication with internal and external stakeholders.
- Efficiently managed multiple competing priorities while maintaining excellent attention to detail in administering complex benefit plans for employees across different job functions.
- Assisted in developing comprehensive benefits packages to attract and retain top talent within the organization.
- Developed clear documentation outlining company''s benefits offerings for easy reference by current and prospective employees.
- Served as a liaison between employees, insurance carriers, and brokers to resolve complex benefits-related issues effectively.
- Educated employees on available benefit options, enabling informed decision-making during open enrollment periods.
Education
Associate of Science - Paralegal
Florida State College At Jacksonville
Jacksonville, FL03-2015
Skills
- Clear communication skills
- Interpersonal skills
- Active listening
- Problem-solving
- Empathy
- Patience
- Adaptability
- Teamwork
Accomplishments
- 2021 Received Wayfair Customer Service Amathyst Award
- 2023 Nominated for Platinum Award
Timeline
Customer Service Representative
Wayfair,LLC
05.2020 - 04.2024
Administrative Assistant
Florida State College at Jacksonvile
05.2012 - 08.2019
Certified Nursing Assistant
Ashford Court Assisted Living
10.2000 - 06.2007
Benefits Enrollment Specialist
Convergys
01.1995 - 02.2000
Associate of Science - Paralegal
Florida State College At Jacksonville
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