Virginia Yvette Magana
Pacoima,CA
Summary
Dedicated Customer Service Specialist Manager providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Compassionate nanny with experience in providing supportive, educational, and fun environments for children of various ages. Skilled in developing engaging activities that promote physical, emotional, and intellectual growth. Demonstrated ability to manage routine care tasks and adapt to changing family needs effectively. Successfully fostered relationships with families, contributing to harmonious and nurturing settings.
Sympathtic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to healthcare team and supervisors.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Customer Service Manager
AutoZone
North Hollywood, California
01.2025 - Current
- Managed customer inquiries and resolved issues promptly and effectively.
- Trained team members on customer service protocols and best practices.
- Oversaw daily operations to ensure a positive shopping experience for customers.
- Monitored and maintained service standards across all customer interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Communicated effectively with customers to enhance their shopping experience.
Family Nanny
Leslie Curiel
Burbank
09.2025 - 08.2026
- Supervised daily activities for children, ensuring safety and engagement.
- Prepared nutritious meals and snacks according to dietary guidelines.
- Organized educational games and activities to promote learning and development.
- Maintained a clean and organized environment for children's play areas.
- Implemented daily routines to establish structure and consistency for children.
- Managed household tasks such as laundry, light cleaning duties and grocery shopping when necessary.
- Created daily routines that included naps, meals and playtime.
- Provided emotional support during times of stress or transition.
- Organized age appropriate activities such as arts and crafts, games, outdoor play, reading time, and music.
- Educated families on newborn care essentials, including diapering and bathing.
- Prepared nutritious meals for babies according to their individual dietary needs in accordance with doctor's recommendations.
- Kept detailed records of feedings, diaper changes, nap times, and other important milestones.
Caregiver, Special Needs
Sistercare
Woodland Hills, California
05.2025 - 06.2026
- Provided daily personal care and support to individuals with special needs.
- Assisted clients with mobility and transportation to appointments and activities.
- Developed engaging activities that promote social interaction and cognitive skills.
- Documented daily activities and changes in clients' conditions accurately.
- Administered medication when needed according to doctor's instructions.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients get in and out of beds and wheelchairs.
Online Personal Shopper
Walmart
Burbank, CA
04.2024 - 09.2024
- Curated personalized shopping lists based on customer preferences and needs.
- Researched and recommended products across various online platforms.
- Communicated effectively with customers to enhance their shopping experience.
- Managed order processing and ensured timely delivery of items.
- Monitored inventory levels to maintain product availability for customers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Greeted customers and provided excellent customer service.
- Processed refunds, returns and exchanges efficiently.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Maintained accurate records of orders, returns, exchanges and payments.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
- Completed pickup and shopping orders for customers within local area.
- Asked store associates for help locating missing products.
Certified Nursing Assistant
Magnolia Rehabilitation & Nursing Center
Riverside
03.2017 - 06.2021
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
Education
Nursing -
Prestige Career College
Van Nuys, CA 06.2026 - 09.2026
Soledad Enrichment Action
Pacoima, CAJohn F Kennedy
Granada Hills, CASome College (No Degree) - Nursing
Reach Centers
Rancho Cucamonga, CASkills
- Positive attitude
- Workflow efficiency
- Customer assistance
- Heavy lifting
- Punctual and reliable
- Communication skills
- Willing to learn
- Friendly and personable
- Loss prevention strategies
- Cash handling and management
- Store opening and closing procedures
- Deposit and withdrawal processing
- Cash-handling procedures
- Personal care
- Emotional support
- Effective communication
- Daily living activities assistance
- Nutrition
- Dependable and responsible
- Clinical quality program standards
- Housekeeping tasks
- Empathetic listening
- Basic housekeeping
- Dementia care
- Flexible schedule and availability
- Autism support
- Social interaction
- Supportive companionship
- Medication and appointment reminders
- PPE usage
- Personal hygiene assistance
- Multitasking and organization
- Meal and snack preparation
- Childhood development
- Early childhood development
- Sleep training
- Educational support
- CPR training
- Light housekeeping
- Family engagement
- Transportation safety
- Relationship building
- Structured routines
- Special needs experience
- Laundry
- Infant care experience
- Safety consciousness
- Reading and storytelling
- Homework assistance
- Toddler care experience
- School-age child care
Languages
Spanish
Professional
Certification
- Sales Parts Experts Certification
- Certified Nursing Assistant
- CPR/First Aid Certified
Timeline
Nursing -
Prestige Career College
06.2026 - 09.2026
Family Nanny
Leslie Curiel
09.2025 - 08.2026
Caregiver, Special Needs
Sistercare
05.2025 - 06.2026
Customer Service Manager
AutoZone
01.2025 - Current
Online Personal Shopper
Walmart
04.2024 - 09.2024
Certified Nursing Assistant
Magnolia Rehabilitation & Nursing Center
03.2017 - 06.2021
Soledad Enrichment Action
John F Kennedy
Some College (No Degree) - Nursing
Reach Centers