Viridiana Bello

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Improved communication flow by establishing daily briefing for front desk and administrative staff.

As a front desk receptionist for suwanee peds I was checking patients in collecting payments for any overdue balances , verifying insurances, rescheduling appointments as well as confirming appointments. I was later on moved to a medical billing position where I was verifying the patients superbills making corrections on any cpt codes . As I was doing this I was also front desk lead and helping in the back whenever we got backed up

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Helped guests at tables when in need of assistance.
• Contributed to team efficiency by promptly completing side work tasks during downtime periods.
• Established welcoming atmosphere by greeting each guest warmly.
• Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
• Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
• Reset tables between guests by restocking low items and wiping down surfaces.
• Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.