Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Viridiana Cruz Cardenas

Santa Fe,NM
Viridiana Cruz Cardenas

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Diligent Coordinator with background in providing compassionate care to individuals. Known for fostering supportive environment and assisting with daily living activities to enhance client well-being. Demonstrated ability to manage medication schedules and maintain open communication with medical professionals and families.

Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

10
years of professional experience

Work History

Caregiver

Caregiver
01.2023 - 10.2024

Job overview

  • Delivered friendly and professional companionship, including social activities inside and outside of the home
  • Performed light housekeeping responsibilities, including cleaning, laundry, and meal preparation
  • Managed timely intake of medicines and supplements as suggested by a physician
  • Assisted patient in bathing, dressing, and grooming
  • Advised patients by teaching the use of a cane or walker, special techniques, and equipment for personal hygiene
  • Ensured proper medication in time and kept its record
  • Kept accurate record of vital signs for health care providers
  • Oversaw and assisted patients with exceptional organization, including daily schedule, doctor appointments, exercise routines, medication schedules, and make phone calls to the pharmacist for medication refills

Santa Fe Public Schools

HR- Bilingual Benefits Associate
03.2019 - 11.2022

Job overview

  • Process Claims with CCMSI for employees that have been injured at work
  • Complete Incident Reports, Communicate with Secretaries, Principals, Assistant Directors, Directors, Supervisors and Teachers
  • Communicate with Concentra in regards to Injuries for employees
  • Process FMLA (Family Medical Leave) for employees, calculate available leave, determine if the leave will be with pay or without pay
  • Communicate with NMPSIA (New Mexico Public Insurance Authority) in regards to employees benefits - Dental, Medical, Vision, Voluntary Benefits and Life Insurance
  • Calculate employee’s contributions to their benefits
  • Process terminations and resignations for employees that are leaving SFPS fill out proper documentation and turn them off in the system

Santa Fe Public Schools

HR-Bilingual Receptionist / Administrative Assistant
08.2014 - 03.2018

Job overview

  • Translate Documents for non - English speaking employees, visitors, and clients
  • Inform and guide parents from students with their needs
  • Manage telephone calls during business hours, checking the main mailbox and forwarding messages
  • Received, track and distribute incoming US mail
  • Provided accurate information about the Santa Fe Public Schools and their services
  • Reimburse Teachers for the Alternative Licensure Program
  • Sent emails to the HR team if an employee was going to be absent
  • Assist HR Director by sending termination letters to employees via Certified Mail

Education

Capital High School
Santa Fe, NM

High School Diploma
05-2014

University Overview

Nursing Assistant

Skills

  • Microsoft Office Expertise
  • Product Promotion
  • Customer Relations
  • High-Energy Attitude
  • Critical Thinking
  • Clerical Support
  • Compassionate communication
  • First aid and safety
  • Flexible schedule and availability
  • Medical record-keeping
  • Patient care and companionship
  • Compassionate client care
  • Daily living activities assistance
  • Personal Hygiene Assistance
  • Emotional Support
  • Dementia Care
  • Cooking meals
  • Client satisfaction
  • Medical chart documentation
  • Vital signs monitoring
  • Dressing assistance
  • Patient confidentiality

Languages

Spanish / English
Full Professional

Timeline

Caregiver
Caregiver
01.2023 - 10.2024
HR- Bilingual Benefits Associate
Santa Fe Public Schools
03.2019 - 11.2022
HR-Bilingual Receptionist / Administrative Assistant
Santa Fe Public Schools
08.2014 - 03.2018
Capital High School
High School Diploma
Viridiana Cruz Cardenas