Viridiana Hernandez Gonzalez
Hillsboro,OR
Summary
Proven ability to lead and support others, having served as a backup Manager on Duty at Ross Dress for Less while volunteering extensively with Project Homeless Connect and the Wattles Boys and Girls Club. Experienced in providing empathetic support to underserved populations, including individuals facing homelessness, youth, and low-income families. Seeking to bring strong communication, crisis de-escalation, and advocacy skills to a social services or behavioral health role that makes a direct impact in the community.
Overview
4
4
years of professional experience
Work History
One Day Event Volunteer
Project Homeless Connect
Washington County, USA
04.2025 - Current
- Provide peer support to unhoused and low income individuals navigating critical life services.
- Assist clients in accessing healthcare, mental health resources, housing services, and employment support.
- Collaborate with social workers and service providers to help individuals build trust and stability.
- Participate in advocacy efforts to raise awareness of systemic barriers affecting vulnerable populations.
Volunteer Coordinator & Client Support
Project Homeless Connect
07.2024 - Current
- Guided individuals through events offering vital services such as dental care, mental health counseling, housing applications, job placement assistance, and more.
- Ensured clients were treated with dignity and respect, promoting a trauma informed approach.
- Collaborated with partner agencies and service providers to meet community needs efficiently.
Retail Associate & Backup Manager on Duty
Ross Dress for Less
Hillsboro, USA
07.2021 - Current
- Promoted to Backup Manager on Duty due to strong leadership and interpersonal skills.
- Supervised floor operations, assisted in conflict resolution, and managed customer escalations with empathy and professionalism.
- Developed strong communication and crisis de-escalation skills, directly transferable to working with diverse populations in social services.
Youth Support Volunteer (Capstone Project)
Wattles Boys and Girls Club
Portland, USA
09.2024 - 12.2024
- Supported youth development programming focused on social emotional growth, behavioral support, and academic enrichment.
- Built rapport with children and teens through mentorship and consistent engagement.
- Partnered with staff and families to ensure safe and inclusive environments.
Education
Bachelor of Science - Psychology
Portland State University
Portland, OR06.2025
Diploma -
Liberty High School
Hillsboro, OR06-2021
Skills
- Trauma-Informed Care
- Active Listening
- Crisis De-escalation
- Peer Support
- Client Advocacy
- Cultural Competency
- Microsoft Office
- Community Outreach
- Crisis Support
- Mental Health Advocacy
Timeline
One Day Event Volunteer
Project Homeless Connect
04.2025 - Current
Youth Support Volunteer (Capstone Project)
Wattles Boys and Girls Club
09.2024 - 12.2024
Volunteer Coordinator & Client Support
Project Homeless Connect
07.2024 - Current
Retail Associate & Backup Manager on Duty
Ross Dress for Less
07.2021 - Current
Bachelor of Science - Psychology
Portland State University
Diploma -
Liberty High School