Viridiana Peralta
Bono,AR
Summary
Seeking an opportunity to contribute my solid background experience and acquired skills in the Customer Service Field. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
1
1
Certificate
9
9
years of professional experience
Work History
Front Desk Receptionist
Candlewood Suites Hotel
JONESBORO , Arkansas
10.03-22 - 05.2024
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Handled sensitive information in a confidential manner.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers warmly and made them feel welcome.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Responded to customer inquiries via phone, email, and in person.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Completed basic bookkeeping and document filing.
Sales Representative Team Leader
Radioshack
Jonesboro, AR
03.2015 - 05.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Provided technical support for customers using the company's products or services.
- Analyzed customer feedback to improve products and services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Collaborated with other departments such as marketing, finance, logistics.
- Identified opportunities for cross-selling additional products and services.
Cashier
Radioshack
Jonesboro, AR
Custodian
Jonesboro High School
Jonesboro, AR
Maintenance
Jonesboro High School
Jonesboro, AR
Cook
Burger King
Bakersfield, CA
Education
Diploma -
Bakersfield High School
Skills
- Cashiering
- Cook
- Customer Service
- Inventory Control
- Sanitize Equipment
- Quality Control
- Trained new employees
- General Maintenance
- Open and Close Restaurant
- Sales Representative
- Custodian
- Bilingual
- Sales Development
- Customer Retention
- Revenue Generation
- Sales closing
- Lead Generation
- Proposal Development
- Customer Needs Assessment
- Product and service knowledge
- Personnel Training
- Customer Relations
Certification
CPR CERTIFICATION
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Representative Team Leader
Radioshack
03.2015 - 05.2024
Front Desk Receptionist
Candlewood Suites Hotel
10.03-22 - 05.2024
Cashier
Radioshack
Custodian
Jonesboro High School
Maintenance
Jonesboro High School
Cook
Burger King
Diploma -
Bakersfield High School
References
- Shirlicia Bolden, General Manager, (870) 692-2223
- Bill Watson, Facility Supervisor, (870) 761-5342
- Cathy Painter, Night Supervisor, (870) 316-8759
References
References available upon request.
References
- Shirlicia Bolden, General Manager, (870) 692-2223
- Bill Watson, Facility Supervisor, (870) 761-5342
- Cathy Painter, Night Supervisor, (870) 316-8759
References
References available upon request.
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