Viridiana Sandoval
Elgin,IL
Summary
Organized and dependable candidate successful at handling high volume of calls with a positive attitude while still maintaining attention to detail. Willingness to take on added responsibilities, with a passion to learn and grow. Offering strong communication skills and professionalism in what I do. Seeking to transition these skills into a new lead-level role.
Overview
4
4
years of professional experience
Work History
Phone Operator
Greater Family Health
06.2024 - Current
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Responded to customer inquiries with patience and positivity to establish a good first impression.
- Developed strong working knowledge of clinic policies and procedures to provide accurate guidance to callers.
- Assisted patients with scheduling appointments, confirming details, and making necessary adjustments.
- Completed assigned tasked in a timely manner
Loan Apprentice
Royal United Mortgage
03.2024 - 05.2024
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Exhibited strong work ethic by consistently arriving early in order to be prepared for the day.
Assistant Store Manager
Shoe Carnival
02.2022 - 03.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Established a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
High School Diploma -
Elgin High School
Elgin, IL05.2022
Skills
- Customer Service and Engagement
- Issue Resolution
- Time Management
- Work Planning and Prioritization
- Attention to Detail
- Problem-Solving
- Conflict resolution
- Fast learner
Accomplishments
Employee of the Month:
April 2022
March 2023
September 2023
Languages
Spanish
English
Timeline
Phone Operator
Greater Family Health
06.2024 - Current
Loan Apprentice
Royal United Mortgage
03.2024 - 05.2024
Assistant Store Manager
Shoe Carnival
02.2022 - 03.2024
High School Diploma -
Elgin High School