Viridiana Villegas
Rio Rico,AZ
Summary
Dynamic leader with a proven track record at Sodexo Food Service, adept in operations management and conflict resolution. Excelled in staff development, boosting team productivity, and enhancing customer satisfaction through innovative solutions. Skilled in inventory control and employee motivation, achieving significant operational efficiencies. Demonstrates a strong commitment to achieving company goals while fostering a cohesive team environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supervisor
Sodexo Food Service
02.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
Camcorder
The Biker Show
02.2015 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Cook
Nonna Vivi
06.2015 - 09.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared and served various food items in fast-paced Type environment.
- Planned menus for different events, seasons and customer requests.
Cashier
Banamex
06.2002 - 07.2004
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Juan Bosco
Nogales, Sonora 06.2001
Skills
- Customer service
- Staff management
- Goal oriented
- Training and mentoring
- Employee motivation
- Inventory control
- Staff development
- Processes and procedures
- Operations management
- Schedule development
- Project planning
- Conflict resolution
- Software experience
- Payroll processing
- Problem-solving
- Multitasking
Certification
Serv Safe
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Sodexo Food Service
02.2025 - Current
Cook
Nonna Vivi
06.2015 - 09.2022
Camcorder
The Biker Show
02.2015 - 05.2024
Cashier
Banamex
06.2002 - 07.2004
High School Diploma -
Juan Bosco
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