VIRMARIE APONTE
Envoy Air
Port Washington,USA
1
Language
2027
years of professional experience
Experienced Flight Attendant with 25+ years of aviation experience delivering exceptional customer service while maintaining the highest standards of safety and professionalism. Calm and effective under pressure, with strengths in passenger relations, crew collaboration, conflict resolution, training, and inflight leadership.
Work History
Flight Attendant
27 Years 7 Months- Apply FAA regulations, company policies, and operating procedures throughout all phases of flight.
- Deliver personalized inflight service while anticipating customer needs and fostering a welcoming cabin environment.
- De-escalate customer concerns through active listening, empathy, clear communication, and sound judgment.
- Executed preflight safety checks, safety demonstrations, and cabin compliance checks to ensure passenger safety and regulatory adherence.
- Handled medical emergencies, and unexpected operational events with composure to maintain passenger safety and comfort.
- Coordinated with Flight Attendants, pilots, gate agents, and ground teams to facilitate safe and efficient flight operations.
PBS Committee Member and Instructor
8 Years 7 Months- Trained and supported Flight Attendants in NAVBLUE/PBS bidding, scheduling, and contractual procedures, enhancing their understanding and effectiveness.
- Translated complex scheduling and contractual information into clear, practical guidance, facilitating informed decision-making.
- Provided individualized coaching on bidding, scheduling, and operational problem-solving, empowering Flight Attendants to navigate challenges confidently.
Alternate Inflight Supervisor
- Lead and support Flight Attendants while reinforcing safety, service, professionalism, and company standards.
- Address crew and operational issues using sound judgment, conflict resolution, and timely decision-making.
- Facilitate effective resolutions to onboard and operational challenges in a professional, safety-focused environment.
- Dates Not Specified
Education
Associate of Applied Science - Criminal Justice
Skills
Decision Making
Problem Solving
Verbal and Written Communication
Organized
Works Well Under Pressure
PBS/Navblue System
PBS Contractual Provisions
Accomplishments
- PBS Instructor
- Alternate In-flight Supervisor
- IFS Instructor for Executive Airlines
- “Flight Attendant of the Quarter Award” in 2004 & 2018
Member of the JPBS Committee since 2018
LANGUAGES
Fluent: English and Spanish
AWARDS AND RECOGNITION
Flight Attendant of the Quarter | 2004 and 2018
Timeline
PBS Committee Member and Instructor
Envoy Air
01.2018 - CurrentRead More
Flight Attendant
Envoy Air
01.1999 - CurrentRead More
Alternate Inflight Supervisor
Envoy Air
2004 - 2006Read More
Eastern Gateway Community College
Associate of Applied Science from Criminal Justice
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