VIRNA JOY TOLENTINO

• Analyzed billing data to identify trends, enhancing revenue cycle management strategies.
• Correctly coded and billed medical claims for various hospital and nursing facilities.

● Front office task
● high volume of calls
● Billing Daily log 80 claims per day
● Cpt and ICD 10 knowledge
● Posting and denial processing

• Participated in continuing education opportunities to stay current on advancements within the field of medical billing and coding, thereby elevating the overall quality of work.
• Scanned and uploaded medical records into electronic medical records system.
• Verified accuracy of patient information in medical records.
• Managed patient billing cycles and ensured accurate coding for insurance claims.

Managed the front of house team, overseeing daily operations and ensuring exceptional service delivery
resulting in increased customer satisfaction and repeat business.
- Implemented anew training program, resulting in improved efficiency and consistency of service
- Led team in achieving sales target.
- Knowledge of food service industry standards and best practices.
- Evaluated operations continuously to optimize workflows and enhance customer satisfaction.

• Managed patient billing cycles and ensured accurate coding for insurance claims.
• Resolved discrepancies in medical records to enhance billing accuracy and efficiency.
• Implemented process improvements that reduced billing errors and expedited claim approvals.

● Front Office Receptionist
● Answer Phone calls
● Appointment Scheduling
● Back office Assist Dr with the procedure
● Assist Dr with Spanish translation
● Billing daily log 40 claims per day
● Cpt and ICD 10 knowledge
● Denial and posting of knowledge