Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Virnalisi Smith

Lady Lake,FL

Summary

Proven Medical Billing Specialist with a track record of success at The Villa Health Center, adept in HIPAA Compliance and excelling in effective communication. Demonstrated ability to enhance patient satisfaction by clarifying complex insurance queries and significantly reducing claim denials through meticulous insurance verification and claim resubmission.

Overview

4
4
years of professional experience

Work History

Medical Billing Specialist

The Villa Health Center
10.2021 - Current
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.

Customer Service Specialist

PVH Corp.
08.2020 - 03.2021
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed rapport with customers, fostering long-term relationships and repeat business.

Education

Bachelor of Science - Clinical Psychology

Troy University
Troy, AL
11.2023

Skills

  • HIPAA Compliance
  • Payment posting
  • Claim submission
  • Insurance Verification

Languages

Thai
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Medical Billing Specialist

The Villa Health Center
10.2021 - Current

Customer Service Specialist

PVH Corp.
08.2020 - 03.2021

Bachelor of Science - Clinical Psychology

Troy University

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Virnalisi Smith