Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virona Johnson

Charlotte,NC

Summary

Over 10+ experience in both Law Enforcement and security. I am an effective communicator,with excellent customer service skills. I have the ability to establish rapport with personnel at all levels. I am a motivator and an energetic organized self-starter.

Overview

29
29
years of professional experience

Work History

RAMP AGENT

PIEDMONT AIRLINES
02.2025 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.

SORTATION ASSOCIATE I

AMAZON
08.2020 - 02.2025
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.
  • Provided reports and workflow statuses on time to management.
  • As a Learning Ambassador, I train new Amazon Associates on the process and procedures required as a sortation employee. Complete Audits and perform Follow-ups ensuring both productivity and service quality is met for employer and customers.

SITE SUPERVISOR

G4S Secure Solutions USA
11.2008 - 08.2020
  • Updated ,Filed,and posted policy and procedures of the company ensuring the clients had a copy.
  • Developed work schedules for security officers to maximize shift coverage.
  • Evaluated officers strengths and assigned tasks based upon expertise and background.
  • Delivered reports to Admin and the clients on site Incidents , updated post orders and training , noting delays and causes.
  • Maintained records and logs of work performance and ensure all certifications remain valid and updated.
  • Provided general office administration, correspondence, filing and spreadsheet development.
  • Attended weekly on-site meetings with other Supervisors and Management.
  • Interviewed, hired and trained new workers.
  • Built and maintained vendor relationships, serving as main liaison for gaining building access.
  • Resolved issues between officers and customers using company policies.
  • Oversaw officers attendance record, handled payroll and ordered new materials for sites as needed.

SECURITY OFFICER

Guardsmark Security
12.2006 - 08.2008
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Monitored employee activities, confirming compliance with security regulations.
  • Secured the hospital doors in doctor offices and the exit doors around the Hospital building.
  • Provided detailed reports of infractions and criminal acts observed by visitors and hospital staff.
  • Participated in staff meetings, special events and professional development activities.
  • Reported suspicious activities and persons to law enforcement.
  • Detailed security-related incidents into reports for dissemination to Security's admin and hospital management.
  • Permitted entry with escort for approved persons into secure locations.
  • Wrote detail reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored and authorized entrance and departure of employees and visitors daily.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Patrolled and monitored premises in company vehicle and by foot.

DETENTION OFFICER

Mecklenburg County Sheriff's Office
07.1996 - 12.2006
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Processed visitors and attorneys arriving to see prisoners.
  • Transported prisoners throughout facility and off-site to medical appointments and court appearances.
  • Supervised and controlled behavior of 65+ inmates at a time.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Maintained security and welfare of inmates in facility.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Facilitated video arraignment processes as part of judicial process.
  • Attended to feeding, housing and physical well-being of inmates.
  • Maintained custody and control of inmates housed in a unit.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Created and maintained arrest files on inmates processed through jail.

Education

Associate of Arts - Criminal Justice

Fayetteville Technical Community College
Fayetteville, NC
06.1993

Skills

  • Problem-solving skills
  • Handling and sorting packages
  • Workplace safety
  • Route Management
  • Customer Service
  • Organization and Time management
  • Responsible

Timeline

RAMP AGENT

PIEDMONT AIRLINES
02.2025 - Current

SORTATION ASSOCIATE I

AMAZON
08.2020 - 02.2025

SITE SUPERVISOR

G4S Secure Solutions USA
11.2008 - 08.2020

SECURITY OFFICER

Guardsmark Security
12.2006 - 08.2008

DETENTION OFFICER

Mecklenburg County Sheriff's Office
07.1996 - 12.2006

Associate of Arts - Criminal Justice

Fayetteville Technical Community College

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