Virupakshappa Makashi
Gulbarga
Summary
Detail-oriented and adaptable Senior Operations Executive with experience in banking and business operations. Skilled in customer service, maintaining quality standards, and leveraging strong analytical and problem-solving abilities. Proficient in handling multiple tasks efficiently with a self-motivated approach to achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Senior Executive operations
Startek
Bangalore
05.2024 - Current
- Managed customer inquiries, delivering timely resolutions and support across multiple channels to enhance customer satisfaction.
- Maintained high accuracy and efficiency, directly impacting team productivity and supporting operational goals.
- Collaborated with cross-functional teams to resolve queries and streamline workflows, improving overall process effectiveness.
Sales Officer
Axis Bank
Bangalore
07.2023 - 02.2024
- Executed cold calling and networking strategies to drive sales of products and services.
- Streamlined account opening processes and ensured compliance through accurate customer documentation.
- Performed market research to uncover potential leads and identify growth opportunities.
Education
MBA - Marketing And Finance
Sharnbasva University
Gulbarga09-2023
Bachelor of Commerce (B.Com) -
Sharnbasveshwar College of Commerce
Gulbarga01-2020
Some College (No Degree) - Pre-University Course (PUC) – Commerce
Chandrakant Patil Memorial College of Commerce
Gulbarga08-2017
Secondary School Leaving Certificate (SSLC) -
Government High School of Ambalga
Ambalga06-2015
Skills
- Customer relationship management
- MS office
- Tally ERP 9
- Seller support
- Problem solving
- Sales development
- Team leadership
Internship Experience
- Customer Satisfaction Towards Axis Bank
Conducted research and analysis to evaluate customer satisfaction levels, identifying key areas for improvement in banking services.
PERSONAL DETAILS
- Date of Birth: 21/07/1999
- Gender: Male
- Marital Status: Unmarried
- Languages: English, Hindi, Kannada
- Hobbies: Playing cricket
Academic Project
- Organizational study on Devanand TATA Motors Kalaburagi
- Conducted a comprehensive organizational study to understand dealership operations and management structure.
- Analyzed key departments including sales, service, finance, and HR to evaluate workflow efficiency.
Timeline
Senior Executive operations
Startek
05.2024 - Current
Sales Officer
Axis Bank
07.2023 - 02.2024
MBA - Marketing And Finance
Sharnbasva University
Bachelor of Commerce (B.Com) -
Sharnbasveshwar College of Commerce
Some College (No Degree) - Pre-University Course (PUC) – Commerce
Chandrakant Patil Memorial College of Commerce
Secondary School Leaving Certificate (SSLC) -
Government High School of Ambalga