Visagabavan Pratheepan
Doha,DA
Summary
As an IT manager, I combine practical technical expertise with strategic leadership. We have improved IT infrastructure by leading a talented team and maximizing the integration of building management and security technologies. My PMP certification highlights a strong project management methodology that guarantees smooth operations and creative problem-solving.
Overview
16
16
years of professional experience
Work History
IT MANAGER
CHIP INTERNATIONAL
Doha
01.2012 - Current
- Company Overview: The owner of the business is responsible for maintaining the IT department
- Experienced in a variety of industry sectors, including steel manufacturing, beauty salons, restaurants and bars, nurseries, and security system integrators
- Additionally, I worked as a system integrator on several projects for the design and commissioning of security systems in restaurants, hotels, homes, and schools
- Additionally skilled in the design, installation, and maintenance of ICT infrastructure, including network, servers, client systems, operating system and software installation, configuration, and structure cabling
- Designed and executed a comprehensive digital transformation strategy, modernizing legacy systems and increasing overall operational efficiency by 30%
- Launched an innovative IT mentorship program, improving team skill sets and reducing turnover by 25%, while fostering a culture of continuous learning and innovation
- Lead cross-functional teams to deliver MEP projects on time and within budget
- The owner of the business is responsible for maintaining the IT department
- Experienced in a variety of industry sectors, including steel manufacturing, beauty salons, restaurants and bars, nurseries, and security system integrators
IT ADMINISTRATOR
CHOITHRAMS
AL QUEZ, Dubai
01.2009 - 01.2012
- Ensured efficient resolution of technical problems at various outlets in the United Arab Emirates.
- Monitored system performance metrics and implemented improvements to ensure optimal functioning.
- Spearheaded server infrastructure development, quality control, staging, and production operations.
- Managed IT asset inventory, ensuring accurate tracking and compliance.
- Completed setup of integrated systems for retail operations.
- Delivered on-site and remote IT support for over 20 outlets.
- Supported head office by maintaining servers, computer systems, and network infrastructure.
- Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
Education
MASTER OF BUSINESS ADMINISTRATION (MBA) - Strategic Management & Leadership
UNIVERSITY OF GLOUCESTERSHIRE
01.2023
BACHELORS OF SCIENCE (HONS) - Computing
UNIVERSITY OF GLOUCESTERSHIRE
01.2023
Skills
- Technical support scheduling
- IT asset management
- Team development
- IT infrastructure
- Information security
- IT service management
- Virtualization
- Documentation management
- Operating system management
- IT governance
- IT budgeting
- Technical leadership
- Cybersecurity best practices
- Technical support oversight
- Network administration
- Technical troubleshooting
Coursescertifications
- Project Management Professional (PMP)
- CCNA (Cisco)
- AZ-800: Administering Windows Server Hybrid Core Infrastructure
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- AZ-801: Configuring Windows Server Hybrid Advanced Services
- Microsoft Certified: Azure Administrator Associate
- Computer Hardware Engineering
- Network Administration
- Linux Server Administration
Timeline
IT MANAGER
CHIP INTERNATIONAL
01.2012 - Current
IT ADMINISTRATOR
CHOITHRAMS
01.2009 - 01.2012
MASTER OF BUSINESS ADMINISTRATION (MBA) - Strategic Management & Leadership
UNIVERSITY OF GLOUCESTERSHIRE
BACHELORS OF SCIENCE (HONS) - Computing
UNIVERSITY OF GLOUCESTERSHIRE
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