Adeshola Micheal Adekola
Fishers
Summary
Results-driven IT Manager with extensive expertise in overseeing technology deployment and maintenance, ensuring seamless operations across hardware, software, and networking infrastructures. Demonstrated ability to instruct and cultivate a collaborative environment that enhances support efficiency and team performance. Proactively engages with executives to assess and implement strategic technology needs, aligning IT initiatives with organizational objectives for optimal impact. Proficient in managing comprehensive technology strategies, training programs, and documentation processes that drive continuous improvement and foster innovation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Manager
Ivyhospitality
04.2026 - Current
- Oversee IT infrastructure management and ensure system reliability across all departments.
- Deploy strategic technology initiatives to improve operational efficiency and enrich user experience.
- Lead cross-functional teams in the deployment of new software solutions, improving workflow integration.
- Collaborate with executive leadership to align technology strategies with organizational goals and objectives.
- Manage vendor relationships to optimize service delivery and negotiate favorable contract terms.
- Develop and enforce IT policies that ensure compliance with industry standards and regulations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- administer Microsoft Entra
IT Desk Help Support Analyst Tier III
Artisan Design Group
07.2024 - 04.2026
- Support Active Directory, including user profiles and system domains.
- Ensure all Group Policies are implemented, including network password and identity management.
- Resolve DNS-related issues.
- Provide customer service & technical support.
- And tablets, correcting issues on iOS and Android.
- Installed, configured, and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up workstations for employees.
- Streamlined support processes for increased efficiency and faster issue resolution. Exceed assigned sales goals and drive recurring subscriptions.
- Maintain systems and verify that peripherals are working correctly.
- Microsoft Azure system.
- Configured and distributed devices used daily by employees.
- Performed remote support tasks for mobile devices such as smartphones.
System Administrator II
FedEx Supply Chain
06.2021 - 07.2024
- Support User Administration systems, including the setup and maintenance of accounts.
- Support Active Directory, including user profiles and system domains.
- Ensure all Group Policies are implemented, including network password and identity management.
- Resolve DNS-related issues.
- Provide customer service & technical support.
- Exceed assigned sales goals and drive recurring subscriptions.
- Maintain systems and verify that peripherals are working correctly.
- Repair system hardware, including servicing hard drives & motherboards.
- Monitor system performance and create file systems.
- Install new software and software updates and provide support.
- Managed the new warehouse setup, including PC installation, switch installation, and printer setup.
- Managed software upgrades for three warehouses, including workstation modifications.
- Respond to ServiceNow incidents from open to close.
- Support the Manhattan WMOS 2018 software.
- Create and execute SQL Queries
- Provisioned new software and hardware for use, following established security policies.
Technician Specialist
GSK Consumer Healthcare
12.2020 - 03.2021
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Tested new software and hardware before deployment.
System Administrator I
FedEx Supply Chain
01.2018 - 12.2020
- Installed important security and functionality patches to maintain optimal protection against intrusion and system reliability.
- Oversaw file system and storage upgrades to maintain data integrity and redundancy.
- Provisioned new software and hardware for use, following established security policies.
- Drive continuous improvement of IT governance processes.
- Diagnosed and resolved network and server issues.
- Researched and recommended new technologies and strategies for improving system performance.
- Designed and evaluated WAN and LAN connectivity technologies.
- Planned and implemented upgrades to system hardware and software.
- Evaluated software products to determine compatibility with existing systems.
- Support the Manhattan WMOS 2016 software.
- Support Red Prairie software.
- Support Active Directory, including user profiles and system domains.
Desktop Support Technician
Foxconn and HP Technology Group
10.2016 - 03.2017
- Clone HP systems and Servers.
- Troubleshoot warranty issues.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
Assistant IT Manager
Le Meridien Hotel
04.2006 - 09.2016
- Responsible for the installation, support, and maintenance of computer systems.
- Support Admin/WIFI/Network, manage onboarding and offboarding employees.
- Support Active Directory, Provide Helpdesk support.
Education
Associate of Science - Computer Science
Dorben Polytechnic
FCT-Abuja, NigeriaAssociate of Science - Electrical, Electronics, Engineering
Federal Polytechnic Bida
NigeriaSkills
- IT asset management
- Network administration
- Technical troubleshooting
- Application support
- Cybersecurity best practices
- Operating system management
- IT risk management
- Mobile technologies
- Technical support oversight
- Technical onboarding design
- Technical support scheduling
- User support
- Problem-solving
- Project coordination
- Project leadership
- Equipment procurement
- Teamwork
- Active listening
- Technical support
- Hardware troubleshooting
Certification
- CompTIA Exam Prep 2025
- Generative AI: Basics of Prompt Engineering 2025
- Introduction to Software Engineering 2025
- Microsoft Course, 2024, Introduction to Microsoft Azure Cloud Services
- Manhattan Associates, 2022, Completed Manhattan Associates WMOS Level 1 Training
- Google Course, 2021, Earned the following Google IT Support Professional Certifications: Networking
- Google Course, 2021, Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems and You: Becoming Powerful, System Administration and IT Infrastructure
Languages
English
Yoruba
SOFTWARE
- Microsoft Azure Cloud Services
- Software Engineering
- Generative AI: The Basics of Prompt Engineering.
Timeline
IT Manager
Ivyhospitality
04.2026 - Current
IT Desk Help Support Analyst Tier III
Artisan Design Group
07.2024 - 04.2026
System Administrator II
FedEx Supply Chain
06.2021 - 07.2024
Technician Specialist
GSK Consumer Healthcare
12.2020 - 03.2021
System Administrator I
FedEx Supply Chain
01.2018 - 12.2020
Desktop Support Technician
Foxconn and HP Technology Group
10.2016 - 03.2017
Assistant IT Manager
Le Meridien Hotel
04.2006 - 09.2016
Associate of Science - Electrical, Electronics, Engineering
Federal Polytechnic Bida
Associate of Science - Computer Science
Dorben Polytechnic