Visaury Lajara
Summary
To obtain a position that will enable me to use my background experience, vast knowledge of customer service, and the ability to excel when working as a team member.
Overview
13
13
years of professional experience
Work History
OUTREACH SPECIALIST
EFamilyCare
06.2022 - 11.2023
- Interviewed, Screened, and enrolled prospective members
- Recorded, transcribed, and maintained confidential member information into applicant tracking system and database
- Effective liaison between prospective members and internal departments
- Provided feedback in order to improve company policies and procedures.
MEMBER SERVICES REPRESENTATIVE
HealthFirst
11.2011 - 09.2017
- Effectively managed a high-volume of inbound andoutbound Medicaid member calls
- Addressed and resolved member complaints usingthe company system
- Conducted special outreaches to ensure thatrenewal applications were complete & accurate
- Researched member claims and authorizationissues.
RECEPTIONIST
Manhattan Jeep Chrysler Dodge Fiat
12.2010 - 11.2011
- Answered and managed incoming and outgoingcalls while recording accurate messages
- Screened all visitors and directed them to thecorrect employee or office
- Politely assisted customers in person and viatelephone
- Managed accounts receivable and reconciled anydiscrepancies in a timely manner.
Education
Associate of Science - Accounting And Business Management
Bronx Community College of The City University of New York
New York, NY06.2017
Skills
- Microsoft Word, Excel, Outlook
- HIPPA compliance
- Fluent in English/Spanish
- Exceptional workflow management
Timeline
OUTREACH SPECIALIST
EFamilyCare
06.2022 - 11.2023
MEMBER SERVICES REPRESENTATIVE
HealthFirst
11.2011 - 09.2017
RECEPTIONIST
Manhattan Jeep Chrysler Dodge Fiat
12.2010 - 11.2011
Associate of Science - Accounting And Business Management
Bronx Community College of The City University of New York
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