Vishakha Sawant
White Plains,NY
Summary
With 14+ years of experience, I am a seasoned leader specializing in SAP order-to-cash (OTC) processes and seamless module integrations. My achievements include leading OTC workshops, managing deliverables, and ensuring client satisfaction as the primary liaison. I excel in optimizing order-to-cash management and revenue recognition processes, driving IT strategies, and delivering value to clients. My expertise encompasses designing and refining SAP OTC processes, shaping system architecture, and leading successful projects across diverse industries.
Accomplished SAP Delivery Manager with strong analytical and decision-making skills. Adept at fostering collaboration among diverse teams to streamline processes and elevate customer satisfaction. Ready to leverage expertise in SAP to drive impactful solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SAP Delivery Manager
Deloitte
New York
03.2022 - Current
- Lead blueprint workshops, SAP Configuration, Custom (PRICEFW) Development, Cutover Activities, Data Migration, Testing and User Training and hyper-care support of the end-to-end ERP application in SAP Order-to-cash.
- Collaborate with cross-functional teams to define project scope, objectives, and timelines for SAP OTC implementations and enhancements.
- Strategize and execute initiatives to enhance OTC workflows, ensuring precision in order processing and minimizing cycle durations.
- Proficient in optimizing cross-border intercompany operations, advanced Available-to-Promise (ATP) methodologies, and seamlessly integrating with Transport Management and global trade systems.
- Monitor and analyze key performance indicators (KPIs) to identify areas for process improvement and cost optimization.
- Collaborate with internal and external stakeholders to solve complex problems and develop customer-specific solutions during functional implementations.
- Coordinate and manage multiple cross-functional work processes & teams.
- Provide SME support and advice on SAP Order to Cash processes, including order management, pricing, billing, and invoicing.
- Lead workshops and training sessions to educate clients on best practices and optimize their use of SAP OTC functionalities.
- Analyze client systems and processes to identify opportunities for improvement and develop recommendations for optimization.
- Act as a liaison between clients and technical teams to ensure successful implementation of SAP OTC solutions.
- Monitor industry trends and updates to stay informed about the latest developments in SAP Order to Cash.
- Experience working in a high-volume and fast-paced changing environment.
- Engage in pre-sales activities including scoping, and budgeting supported by the functional and technical team.
- Develop the technology product roadmap that supports the business strategies such as 1ERP, and other strategic transformation programs to drive cutting-edge experiences, revenue growth, and cost optimization.
- Participate in client requirements gathering and market research to develop technology roadmaps with an aligned multi-year investment portfolio.
- Led cross-functional teams to enhance delivery processes and improve customer satisfaction.
- Implemented strategic initiatives to optimize resource allocation and reduce operational costs.
- Managed project timelines, ensuring on-time delivery of services while adhering to quality standards.
- Developed performance metrics to assess team efficiency and drive continuous improvement efforts.
- Fostered stakeholder relationships to align project goals with business objectives and ensure successful outcomes.
- Analyzed market trends to inform decision-making and adapt strategies for changing customer needs.
- Streamlined communication channels between departments, improving collaboration and response times in project execution.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Mentored junior team members to develop their skills and advance within the organization.
- Developed a streamlined onboarding process for new hires, decreasing ramp-up time and increasing productivity.
- Implemented risk management strategies to mitigate project challenges.
- Facilitated stakeholder meetings to align project goals and expectations.
- Analyzed project performance data to drive continuous improvement initiatives.
- Led cross-functional teams to successfully deliver complex projects with multiple dependencies and constraints.
Capgemini
India & New York
01.2018 - 01.2022
- Played key roles during SAP S/4 HANA implementation Projects such as S4 HANA Greenfield implementation, Global template rollout, and change management.
- Worked with diverse industries clients from FMCG, Consumer Products, and pharmaceutical.
- Proactively identified, analyzed, and executed conception for S/4 Hana process optimizations.
- Implemented functional and technical enhancements to support smooth business operations and streamline activities.
- Collaborated and drafted requirements, business processes, technical specifications, project scope, deliverables, resource needs, and test plans as per project test phases and project plans.
- First point of contact for the conception of possible solutions, and provided functional, and/or technical guidance as a Subject Matter Expert (SME) for the proto-type development of the SAP SD module in Pre-sale proposals / RFPs.
- Created and validated Document changes, prepared training materials, delivered training to end users, and provided after-go-live hyper-care support.
- Coordinated with leads from other SAP modules as part of integration with other functional areas like Finance, Make-to-deploy, Purchase-to-pay, and data and analytics.
- Led end-to-end Order to Cash design and development by providing solutions, test plans, and SAP configuration changes.
- Worked on optimizing cross-border intercompany operations and implementing advanced Available-to-Promise (ATP) methodologies.
- Designed order-to-cash operations for batch-managed packaged goods, bulk items, and liquid products.
- Collaborated and drafted requirements, business processes, technical specifications, project scope, deliverables, resource needs, and test plans as per project test phases and project plans.
KPS Infosystem
New Jersey
01.2009 - 01.2014
- Provided Technical expertise for BDC, IDOC, User exits, BAPI, BAD, Enhancements, Reports / Forms (RICEF Objects)
- Customized different custom Order types to map sales scenarios like Cash sales, Credit Memo and Third-party orders, and return orders in the Order-to-Cash (OTC) life cycle.
- Configured Billing Documents, Billing Document Types, Billing Processing, Invoices, Credit Memos, Debit Memos, Rebates, Individual Billing, Collective Billing, Inter-Company Billing, and Invoice split.
- Configured Pricing Procedure using condition tables, condition type (freight, rebates, special prices), access sequences, and condition records.
- Designed Incompletion Procedures, Copy Control, availability check (ATP), Delivery blocks, and their status.
- Analyzed processes, reporting requirements, and user interfaces impacted by the ERP system.
- Identified modifications and proposed changes as appropriate in coordination with the EDI/Middleware team onsite.
- Completed Functional analysis and provided specifications for Interfaces, Enhancements, Reports / Forms (RICEF Objects)
- Worked on IDOC data analysis and Interface design and architecture to implement new functionalities.
- Prepared setup of functional changes for integration with third-party system interface.
- Authored test plans in line with the client’s requirements and prepared test cases.
- Performed Unit test and Integration test for Customer registration (C4C to SAP) and Order Management in Dev & QA environment.
- Worked in implementation as well as Global rollout projects.
- Designed and developed interfaces with Transport Management and global trade systems.
- Ensured change identification, documentation, and Root cause analysis to diagnose issues and provided cost-effective solutions to address the same.
Education
Master of Science - Information Technology
Mumbai University
IndiaSAP certification - SAP ECC 6.0 SD EHP5
IndiaSkills
- Leadership in team settings
- Stakeholder engagement
- Collaborative project engagement
- Reporting and data interpretation
- Service level compliance monitoring
- Incident response management
- ITIL framework
- Informed decision-making
- Efficient resource management
- Analytical problem-solving
- Critical thinking
- Strong organizational abilities
Accomplishments
- Business Transformation: Led a large-scale SAP S/4HANA migration for a global consumer goods organization, modernizing legacy systems and improving operational efficiency by 22% while enabling scalable digital sales capabilities.
- Managed Services Excellence: Directed SAP Application Managed Services (AMS) delivery supporting Order-to-Cash operations, improving incident resolution time by 30% and maintaining >98% SLA compliance.
- Cost Optimization: Identified process inefficiencies and implemented SAP-driven automation solutions, resulting in $5M annual operational savings for a multinational enterprise.
- Strategic Advisory: Played a key role in defining a five-year digital transformation roadmap, aligning SAP capabilities with evolving customer engagement and revenue management strategies.
- Client Relationship Leadership: Built trusted executive-level relationships with business and IT stakeholders, positioning SAP as a strategic platform for enterprise transformation.
- Delivery Leadership: Led and mentored multi-location teams of functional and technical consultants, fostering a high-performance delivery culture and improving project delivery efficiency.
Certification
· SAP certification, India, SAP ECC 6.0 SD EHP5
Peoplesoft ITI 4 Foundation
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
SAP Delivery Manager
Deloitte
03.2022 - Current
Capgemini
01.2018 - 01.2022
KPS Infosystem
01.2009 - 01.2014
SAP certification - SAP ECC 6.0 SD EHP5
Master of Science - Information Technology
Mumbai University