VISHAL KOUL

• Accountable for internal customer interactions and solving issues managing calls and emails
• Managing budgets for operations
• Working on Data and MIS query resolution
• Diligently working on Working Model and setting up of process
• Responsible for implementing process and procedures
• Involved in the auditing of procedures practiced in the organization & participating in QHSE/OSHA/ISO audits
• Proficient in handling client audits & involved in office property search, lease agreements & renewal
• Responsible for courier service and packages
• Handling calls and inbound electronic media
• Establishing the liaison between Police, Government & Local Municipality
• Proactively participating in event management, operations, setting up of new office infrastructure and administration
• Performing strategic planning related to the expansion & mentoring the team regularly
• Representing company on common portfolios regarding administration activities
• Preparing OPEX/CAPEX budget for all offices.
• Self-motivated, with strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in team setting, providing support and guidance.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Global in-charge of administration/facility/travel & insurance
• Accountable for the global budgets for Administration/Travel and Insurance & audits related to Admin & Travel
• Significant member of the GAC core team
• Successfully executed the Admin/Travel and Insurance policies across all the offices including overseas
• Liaisoned with the MIDC people for the approval of building plans post submission from architect & MIDC agencies for obtaining completion certificate
• Collaborated with the Fire/Pollution/STP for obtaining the permissions and NOC
• Coordinated & cooperated with the Director/Assistant Director STPI office for various LOP renewals and issues & with Commissioner SEZ office in SEEPS Andheri for the setting up of new units under SEZ
• Involved in space finalization within SEZ premises in coordination with the developer
• Prepared the documentation regarding the SEZ unit approval meeting
• Coordinating for audit queries, FPR (Financial Performance Report) in consultation with finance and legal & for getting IEC (Importer and Exporter code)
• Associated with the customs officials for acquiring necessary permissions regarding BLUT & benefits & for bonding and de-bonding space
• Involved in landscape management, guest house setup & management, choosing the insurance agency for employee-related insurances
• Directed the Global Admin and Travel Department.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed and maintained relationships with customers and suppliers through account development.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.

• Ensuring the smooth operations of facility & administration services across all the offices
• Involved in facility management including office operation, housekeeping, security, pest control, printing & stationary
• Played a crucial role in synergies with corporate admin team & various verticals across the group
• Implemented Admin policies across all offices
• Managed space planning and seat allocation
• Meticulously handled the CUG plan for employees within the group for mobile phones & SIM cards distribution for employees of the zone
• Accountable for the facility upkeep at switch locations & towers
• Self-motivated, with strong sense of personal responsibility
• Authorized vendor bills for final payment process
• Dealt with property agencies for search of optimum property for offices, stores and switch locations
• Assisted in the relocation & household movement of the new employees
• Operated as an in-charge of cafeteria and parking management system & event management for the designated region
• Maintained AMC of all the assets by coordinating with the corporate office and procurement teams
• Administered the travel operations & cooperated with the local HR for in-house employee events & training
• Handled utility bill payments & tracking, maintained MIS for several processes involving administration and security scope
• Developed administration and OPEX budget for the region along with several reports related to administration, safety & security
• Proactively involved in guest house setup and management.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Was responsible for entire administration ,facility management and client relations.

Servicing internal and external clients and stake holders

Was responsible for inbound customer support and query resolution

Handling branch network system

Responsible for customer interactions at the front desk

Taking care of audits and processes.

Was in charge of CRM services.

Taking care of customer escalations