Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Vishal Magar

Sr. Service Delivery Analyst
Pune,Maharastra

Summary

A results-oriented professional with more than 8+ Years of experience and currently working with FIS as Senior Service Delivery Analyst.

Having Cross-platform experience in IBM i-Series - AS/400 Systems with Support,Operations, Administration, Security, System Performance & Tuning,Installation, System Integration, IT Infrastructure, Systems Backup,Disaster Recovery, Technical Staff Management, and Planning.

Possess in depth expertise in AS400 Operations & administration, IT Major Incident management, Change management, implementation, troubleshooting and documentation and end to end ownership of all IT Major Incidents

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Senior Service Delivery Analyst

FIS
Pune, Maharastra
09.2017 - Current
  • Application User Maintenance – Create, Modify, Delete, Reset.
  • GDS Prices Loading for Global Stock Exchanges through AS400.
  • AS400 Test Environment Creation and their Maintenance.
  • Application AS400 Data Restore form the Backup Tapes.
  • Refreshing Application Test Environment by save file and restore operations.
  • Participating in AS400 upgrade & implementation.
  • PTF Version management & installation.
  • Having Experience to prioritize and manage the workload within the team.
  • Real time discussions with Application teams for system related updates.
  • Driven the major P1 and P2 incident issues with smooth and optimum solution by providing real time update to the Clients.
    Handled and provided technical leadership in the GDS/GMI Production Issues.
  • Maintaining and monitoring System / Application health and Performance tuning and testing.
  • Involved in the Implementation, DR Exercise, backup, and roll-back plans held on Weekends.
  • Providing timely and expert advice to team on emerging trends and issues affecting Service Delivery and Support.
  • System Replication, System Data and Tape Library management.
    Working on Access and Authority related queries reported by application users.
  • Interacting with L2/L3 team for AS400 job errors.
  • Maintained disaster recovery system, analyzing data and verifying compliance with IT service partner agreements.
  • Delivered infrastructure components to sites, facilitating installation and service initiation.
  • Complied with service level agreements among core IT partners.

Senior Analyst

HCL Technologies
Pune, Maharastra
07.2016 - 09.2017
  • Providing ID and Access management for the global banking applications and Primary/Secondary accounts.
  • Completion of day-to-day activities which involves request system & mailbox monitoring.
  • Handling across 45 + applications in Deutsche Bank like: Control M, Finacle, Paragon, UAT, PROUD, Flex cube, Los-Loan and many more.
  • Responsible to on-board all new application to our team.
    Keep Key Operating Procedures (KoPs) updated for all existing applications.
  • Processing of requests received through different request systems and ensuring accurate, timely and quality delivery of services provided within a risk free and controlled environment.
    Coordinating the activities of the team.
  • Ensure quality/quantity of processing is maintained as per SLA.
    Supporting, attending and following-up of the respective team meeting.
  • Ensuring 100% Adherence to audit policies as defined.
    Escalating all issues on time, to appropriate levels, to avoid any adverse impact on the business.
  • Ensure teamwork culture is practiced.
  • Cross train available resources to ensure 100% backup within the process.
    Assisting the team in decision making and taking complete ownership of the situation.
  • Generating reports in order to obtain periodic information on the inquiries received.
  • To train new recruits – providing knowledge of the process.
    Troubleshooting problems in relation to the applications supported also Escalate technical and non-technical issues to management and support teams as required.
  • Discovered root causes of problems and identified appropriate solutions.

System Administrator

Infosys BPM
Pune, Maharastra
02.2014 - 07.2016
  • Creating the New Incident/Task tickets for issues in applications.
  • Preparing the monthly/daily work Tracker as well as job schedule report and send it to client.
  • Work on job alerts for job failure in AS400 when jobs are in MSGW state.
  • Troubleshoot the issue as per FCR list if it is not in our scope then inform L2 team.
  • Incident follow-up, ticket update.
  • As per user request worked on account unlock, password reset through System.
  • Providing the Command Line Access to global users through AS400.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.

Education

Bachelor of Science - Computer Science

Sangola College
Sangola
06.2008 - 04.2012

Skills

    IBM i-Series (AS400) Administration

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Accomplishments

  • Received award for Break Glass Access Automation done in 2021 using FIS RPA tool.
  • Played role of Tech-Lead to manage the support team.
  • Ready to accept challenges and good team player.

Timeline

Senior Service Delivery Analyst

FIS
09.2017 - Current

Senior Analyst

HCL Technologies
07.2016 - 09.2017

System Administrator

Infosys BPM
02.2014 - 07.2016

Bachelor of Science - Computer Science

Sangola College
06.2008 - 04.2012

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Vishal MagarSr. Service Delivery Analyst