Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raju Vemanamanda

Frisco,TX

Summary

Strong in Production Support, Sr Billing Operations Analyst, SIT, UAT QA methodologies / SDLC and STLC. Proven record of accomplishment of QA technical Knowledge, business Process and global service delivery. Self-motivated and an innovative thinker, consistently pursuing new challenges to stretch abilities, expand knowledge, and bring greater return to companies with collaboration and partnership. 15 + years of I.T Experienced in Web Data Testing/Functional Testing of various DBs ,UIs, Autosys, UNIX/Linux/Windows, Client Server and Sales Force Cloud, Pega Cloud, Snowflake, SaS (Analytics), AWS Applications in Various domains like Telecom.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

QA Analyst lead

T-Mobile, Frisco
Frisco, TX
12.2022 - Current
  • Experience in SAMSON – Amdocs Product -CSM & Billing - Mobile Customer Creation, Change Price Plans(Rate plans testing), Change devices (Swap Devices) , Move Subscribers, Drop a features , Add features , Suspend, Cancel Subscriber and Cancel Account, Change Bill Cycle , EOD , EOC, AR activities ( Create Credits, Payments, Debit request, Refunds, Adjustments) , Billing – Invoicing/EOC,EOD ,QA Sample Bills, Bills Validation and Collection.
  • Experience in Testing of EPC product configurations, customizations for pre-paid and Postpaid customers.
  • Worked on Conviva Tool and Validation of SIM/MSISDN Reserve/Release, Loading, Audit and Configuration of SIMs/MSISDNs for different Projects for LIVE and Non-Live Scenarios.
  • Testing of Legacy Sprint/Migrated Post paid customers and Prepaid Subscribers activations through Quick View and Its scenarios and Validation in RPX DB (Prepaid).
  • Validation of Engineering Elements SDAT, IHLR, Samson Post paid, (POS & BOH), RPX (Prepaid), TSD, IAM and NAP.
  • Experience in Usage Files Processing and running Billing and Validations of Statements of Post-paid customers - OTC, MRC, Rate plans and Its promos, EIP Charges of Devices and Device promos, Usage charges, International Roaming charges, Various Taxes (Vertex) etc.
  • Strong Experience in CES Mediation, Usages (.Dat Files Validation, AMC process LSN, MD, F2E, DB2E, Guiding & Rating, Re-rating – Events, Usage Accumulators, Rated events, DB tables and Bill Validations).
  • Strong experience in UAT , Production Bill Cycles execution (E2E Billing flows) – Bill Prerequisites setup, Operational Reference tables (MEC) setup, Bill PREP, Bill Calculation/Upload, Bill production, Bill Confirmation, Post CONF, Bill Undo, Bill Rejects and troubleshooting Accounts and Bill QA(BLOA) Bills for Samples Validations before Confirmation.
  • Participated in Agile meetings and Demos with Business Users, Marketing and Understanding of functional and non-functional requirements for the Applications and the scope of different Projects to be tested and Writing, Review and execution of Test Scripts Using HP ALM QC, Jira etc.
  • Strong experience in Amdocs MCO – Mass Changes Operation process in OMS, CRM such as Data Reconciliation (Disconnect, Reconnect, Account Move (Owner ship change), Suspend, Resume, Assurant file, Fulfillment / Warranty file Handling, Add Remove Replace offer etc.
  • Strong experience in AR -Payments, Adjustments, Refunds & Credit and Collection activities such as Create Credit, Charge, Account WO, pause collection Treatment, Resume Collection Treatment, Stop Collection Treatment, Set Collection Waiver, Suspend, Resume, Disconnect etc.
  • Experience in Tosca automation – CSM Test cases – Create BAN, Change PP, Suspend, Restore, Cancel BAN scenarios creation etc.

QA Analyst – Spectrum Mobile (Verizon Network) - Amdocs CES and ICOMs

Charter Communications (Spectrum)
Maryland Heights, MO
06.2020 - 12.2022
  • Experience in BA Activities such as Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing the business requirements documentation.
  • Experience in High Level Requirements gathering and analysis, converting to Detailed Required Design for development and testing.
  • Experience in Production Tickets execution and resolutions for APO Tickets, TMS Tickets, Remedy tickets for Mobile Billing Operations – ICOMS, Amdocs CES, Ericsson billing etc.
  • Experience in Production Testing and Troubleshooting of Retention Offers (OFR366), National Offers etc. as per business policy.
  • Experience in Amdocs Billing Ops Mobile 2.0 Billing cycle start prerequisites and process, Analysis of EOC/EOD, Bill cycles maintenance, Billing cutoff and Vertex Tax Analysis for each cycle and each Month.
  • Smart QA sample (audit Analysis) bill validation and approvals before bill confirmation and BILL PRODUCTION/print shop in Production 30 Cycles.
  • Solid experience in MBO of Bill Validations for different types of Products – BTG, UNT, UNLT PLUS etc. and Network validations, Extracts Validations etc.
  • Solid Vertex tax Validations from MBO (Mobile Billing Operations).
  • Solid network Usage processing and Validations for several types of SMS, MMS, Data Usage – Domestic and International roaming and Its validation.
  • Production MMAP (Amdocs Money map) Tool Inspections and InSite’s; Bills Validation of Subscribers missing bill / cycle, Rate plans validation, PRR usage records, missing taxes., missing OTC validations etc.
  • Participated in Agile meetings and Demos with Business Users, Marketing and Understanding of functional and non-functional requirements for the Applications and the scope of different Projects to be tested and Writing, Review and execution of Test Scripts Using HP ALM QC, Jira etc.
  • Strong experience in Amdocs MCO – Mass Changes Operation process in OMS, CRM such as Data Reconciliation (Disconnect, Reconnect, ACCMove (Owner ship change), Suspend, Resume, Assurant file, Fulfillment / Warranty file Handling, Add Remove Replace offer etc.
  • Strong experience in AR -Payments, Adjustments, Refunds & Credit and Collection activities such as Create Credit, Charge, Account WO, pause collection Treatment, Resume Collection Treatment, Stop Collection Treatment, Set Collection Waiver, Suspend, Resume, Disconnect etc.
  • Solid Expertise in Amdocs CES CRM, MCO, Billing, AR & Collection Module Testing - AR EOD, EOM, EOW, and Collection Step Activations, AR Enabler Jobs and AR & Collection On lines etc.
  • Solid experience in Post man APIs Testing.
  • I worked in Amazon Connect and CloudWatch Logs – Contact Trace Records (CTR) main AWS module that captures all inbound (I/B) IVR call logs. CTR records include Caller ANI; Call start/end time; IVR menu selections; Agent connected; Queue; Call duration; Disconnect reason; Call recording link etc.
  • Experience in Testing of Amazon S3 (CTR Logs Storage) Stores Contact Trace Records for all I/B calls and AWS Lambda (Back-End Logic) Validation of fetching of the Eligibility, Member information, Claims, Routing logic, Authentication etc.
  • Experience in testing Amazon Polly (IVR Voice Engine) of Text-to-Speech prompts for the IVR such as Natural voice prompts and Dynamic messages and Amazon Lex (Speech IVR) – Testing of voice-based IVR instead of button-press (DTMF) - Natural language understanding and Intent recognition.
  • E2E Testing of IVR Call Routing Module -DNIS detection, Time-of-day routing, Holiday routing, Skill-based routing, Transfer to queue / agent, Overflow routing; Five9 IVA (Intelligent Virtual Agent) such as Welcome prompts, Menu options, DTMF input, Voice recognition, Menu branching logic and Error handling.
  • E2E Testing of Five9 VCC (Virtual Contact Center) items of Agent skills mapping, Queue prioritization, Whisper / Greeting messages, Callback configurations

QA Lead IVR and Pega UI

Verizon Communications
Irving, TX
04.2017 - 06.2020
  • Experienced in Testing of Pega OE, Pega TSO, IVR -Pega integration for Telecom Orders, Accounts, Provisioning, and SSP Billing etc.
  • Tested Pega Cloud applications various business rules, big rules with Integration with IVR , UI Ordering, Pricing and Billing Applications.
  • Experienced in writing/enhancing Test Plans, Test Scripts, and Data Models for different testing cycles. Experience in use of HP ALM including SIT / UAT cycles.
  • Solid Experience on Creating Test, post, put APIs based on IDD – Interface design document and solid exp on API Metadata, API Input Parameters, Parameter types (header, query, path, Request Body etc.), desc validation and testing.
  • Solid Experience on API Response Validation - Attribute name, type, Error Response Structure, Error Codes (Error Code, HTTP Code and Description).
  • Experienced in Testing of Pega, Optix- COA - Compass, My Offers, and CRMM for Telecom wireline Orders, Accounts, Provisioning, and SSP Billing etc. in NTE1, NTE4 – SIT / E2E environments.
  • Experience in coordination and working with UAT, SIT teams and Defects Management of responses and Resolution Test plan creation, Expected and Actual results documents, Presentations, work Pages/workbooks for E2E testing.
  • Experience in Testing of Optix scenarios of New Install, Pega - Compass Disconnect (Partial/Full) flows and recommendations for the retention policy.
  • Integration testing of Optix - COA, RTCI, CRMM, Pega, AEDW, VPF Transactions.
  • Experience in testing - Optix Compass, my offers Order testing of Feedback (Accept, Reject) to Pega for Adaptive Modeling and NBO Preposition Tiles, Offers Testing etc.
  • E2E Testing of Comcast, Point Break, BOER (Best Offer Ever Renewal Offer) and other Lead lists, NBO Catalog, Promo IDs, offers, PRPC, CRMM Request and Response JSON files validations.
  • Testing of Optics/Pega Orders Recommendations for the Standalone (SA), Triple play, Double Play – bundle Data, TV, Voice (VFE, Lec, FDV), Premium channels, STB Equipment products testing etc.
  • Experience in Right size, Lateral, Upgrade Tiles testing in Optix/Pega.
  • Experience in TV Package (Custom TV, Preferred TV, Extreme TV, Ultimate TV, and Premium Channels (HBO, Showtime, Starz, Epix, CINEMAX etc.)
  • Experience in Testing of Pega OE, Pega TSO, IVR -Pega integration for Telecom Orders, Accounts, Provisioning, and SSP Billing etc.
  • Tested Pega Cloud applications have various business rules, big rules with Integration with IVR, UI Ordering, Pricing and Billing Applications.
  • Experience in Web Services testing using REST using Postman, SOAP UI and Validations of Request and Responses, Errors, and Exceptions.
  • Experience in Orders Creation through Various Channels , (Optix for Consumer, C2G (GB)– Business customers,.COM – Consumer, GB.COM – Business) and other systems testing - NCOG, NTAS, PCAT, PCR, VZOT, SSP Orders/Billing.
  • Integration Testing Experience in E2E Workflows testing using Pega and UI / IVR
  • Understanding of UI (User Interface documents for NSP, SHOP, RMVP, CTVP, COVP) etc. Its logic and DMs (Dialog Modules), PPs (Play prompts), routing etc.
  • Experience in IVR applications (Genesys, Avaya, Integrated Voice Portals-ISP,NSP (National Screen) for the Cust Identification, Authentication, RMVP – Billing and Payments ,DIY – Self Serve, CTVP –Repair & Technical ,COVP – Customer Ordering Voice Portal for Pending Orders , RTCI – Real Time Customer Insight , National Best Insight(NBA) – an IVR Call Center /Agent/Tech Support Domain Applications.
  • Tested IVR functionality and routing groups between modules of NSP, RMVP, SHOP, CTVP etc. In addition, FYC – Find your call for 30days from Production recording between Customer VP and Agent.
  • Experience in Agent prompts of Billing Agent, internet problem Agent, Service Problem Agent, TV Problem Agent, IPTV, Multiple Service Agent etc. via VP by System and User Responses for DSL, HSI, U-Verse and VOIP Telephone Services etc.
  • Testing of DTMF and Speech Recognition, Text to Speech Application and IVR Call Flows / Agent Activities, Call Center, and Tech Support.
  • Pega HUB Phone – Avaya One-x Integration Testing features like Consult, Conference, Merge, Hold, Resume, Drop, AUX mode testing experience and Pega IVR interactions, HUB phone validations from pega DB.
  • Experience in NICE IVR UAT Testing of IVR Menus, Call routing, and E2E – NICE Skill/DNIS, Play welcome prompts, Main menu options (DTMF/Speech).
  • Nice Queue Routing IVR flow Testing – Transfer requested, Skill group, Agent Availability check, Agent on queue connect, Agent Busy – offer call back.

Sr QA lead - VZ Network migration (conversion of 3 states – FL, TX, CA States 5 Million customers

Frontier Communications
Richardson, TX
04.2015 - 04.2017
  • Designing test plans, scenarios, scripts, or procedures for conversion of Verizon customers for Voice, Video and Internet customers into Frontier AS400 DPI (Green Screen) billing system.
  • Prepare reports using ALM Quality Center and responsible for all opened defects until the closer.
  • Experience in Orders Creation through Various Channels (Sterling), Processing of Services for new, and migrated (conversion) customers.
  • Experience in Customer Care & Billing applications such as Sterling and Bill Validation, Validation of MRC,NRC,Adjustments,Payments,AutoCharge,Basic,NonBasic Charges, Other Charges & Credits, Prorated Charges, Footing Process, Bill Summary,Usage,CDRs,EDRs,RemittanceAddress.
  • Test conversion of existing Subscriber Services, Bundles, Packages, Rates, Promotions, Discounts, Rewards, Taxes and Statement Presentation after billing cycle run complete.
  • Frontier Communications statement comparison with Verizon Statement for all the rates, promotions, discounts, rewards and Taxes
  • UB Usage (Local, Long Distance, Data) Testing according to the Call Plans, and Rates and price plans ,Rating and Billing process etc
  • Experience in Testing of IVR template, welcome message, Multiple language menu, prompts, main prompts, prompt does not have options, menu have multiple options.
  • Experience in Avaya One-x agent IVR interactions and IVR Trouble calls, I-case, S-Case calls with Agent PEGA HUB Integration – switch portal, interaction portal and consolidated portal and Data Admin Portal.
  • Experience in Cyara Tool for Automation of IVR play prompts, dialog modules and IVR, Voice, CTI, AI Chabot’s, Artificial Intelligence Chabot’s, Azure Chabot’s.
  • Experience in Testing of IVR template, welcome message, Multiple language menu, prompts, main prompts, prompt does not have options, menu have multiple options.
  • Experience in Genesys which has components to establish contact center GVP.
  • Testing of Genesys Verbiage, Menu re-try scenarios, DTMF, Inputs authentication and Routings.
  • Experience in IVR Automation tool – Cyara for all IVR modules.
  • Environment: MS Visio, Telecom Ordering, Sterling, DPI green screen, Fios, Voice, DATA testing, SIT, E2E, Linux, HP-UNIX, SQL, TOAD, DB2, ALM,ASR, OTT , ALR ,OTA.

UAT Test lead

Amdocs@AT&T &Comcast
Richardson, TX
06.2012 - 04.2015
  • Strong Bill Validation, Analysis of Pre-Bill, Bill Verification and Post Bill - Account level, Bill Invoice Comparison, Customer Invoice Verification, Usage/Rating Validations.
  • Bill Controls of Device Protection / EIP installment validations, International Call Charges (ILD), Subscriber level, Unbilled discount charges.
  • Experience in Billing cycle start prerequisites and process of EOC/EOD, Bill cycles maintenance, Billing cutoff.
  • Smart QA sample (audit Analysis) bill validation and approvals before bill confirmation and BILL PRODUCTION/print shop.
  • Bills Validation of Subscribers missing bill / cycle, Rate plans validation, PRR usage records, missing taxes.
  • Strong experience in Billing Process of Bill Prep, Post Prep, Bill Undo, Bill prep Re-run, Sample Invoices, Revenue verification report, Bill QA/ Audit (Manual and via MMAP Money Map Tool and client review of bills participation - Bills Fix, Undo, Rerun), Bill Cycle approvals, Bill prod, Bill confirmation etc.
  • Experience in Bill Cycle management – Bill Cycle Prep Timelines and Bill cycle invoice file timelines.
  • Worked on production Operational Schedulers tools such as Control-M (BMC Software), Maestro Scheduler (Tivoli Software) and AutoSys to monitor Automatic Batch Jobs processes in HP, Sun, Linux/Unix etc.
  • Experience in creating Operational Parameters in OP DB, loading into Scheduler DB every night and Jobs Launching by Operational System using AutoSys/JIL.
  • Experience in Enabler guiding / Event Rating - Event management, Incident management, Event Incident integration and Billing Applications.
  • Experience in Using Rest & SOAP Web Services for Data Validation and via UIs- CSM, CRM/Sales Force applications.
  • Experienced in Data testing, Functional Testing, Copy BAN, CM flow validation from TLG to Enabler and Its components.
  • Experience in Ab Initio UUP environment and Migration from Ab Initio to Hadoop with flat files etc.
  • Experience in Oracle, DB2, Data Base extracts, UUP Ab Initio, Hadoop testing etc.
  • Experienced in Product Testing- Enabler Product and expertise in Data Usage (UUP Ab Initio Server) creation and Validation, EOC (UUP Ab Initio) extracts generation and validation.
  • 24/7 On-call support and Provided trainings and assistance during testing to other teams on APIs, Web services, Message Processing MPS, on-line applications –CSM, Web, E-care, AMSS, Clarify CRM; A/R and Collection; WNP, POS & BOH, IVR applications for the Merge, Build, Regression, Fast Track Testing, Release and Hot fix testing.
  • UAT Testing of Subscriber Resource Manager, Activation Manager, Billing/Invoicing (Including CPAC), AR & Collection, AMC, APIs and Enabler, Data Usage, Retire, EOC (end Of Cycle) extracts etc.
  • Strong Experience in CES Mediation, Usages (.Dat Files Validation, AMC process LSN, MD, F2E, DB2E, Guiding & Rating, Re-rating – ESs, Usage Accumulators, Rated events, DB tables and Bill Validations).
  • Strong experience in Bill Cycles execution (E2E Billing flows) – Bill Prerequisites setup, Operational, Reference tables (MEC) setup, Bill PREP, Bill Calculation/Upload, Bill production, Bill Confirmation, Post CONF, Bill Undo, Bill Rejects and troubleshooting Accounts and Bill QA(BLOA) Bills for Samples Validations before Confirmation.
  • Strong experience in Amdocs MCO – Mass Changes Operation process in OMS, CRM such as Data Reconciliation (Disconnect, Reconnect, Account Move (Owner ship change), Suspend, Resume, Assurant file, Fulfillment / Warranty file Handling, Add Remove Replace offer etc.
  • Strong experience in AR -Payments, Adjustments, Refunds & Credit and Collection activities such as Create Credit, Charge, Account WO, pause collection Treatment, Resume Collection Treatment, Stop Collection Treatment, Set Collection Waiver, Suspend, Resume, Disconnect etc.
  • Experience in CI/CD pipelines Validations and approvals using GitHub, Jenkins, pushing code from Dev to QA/UAT and Approval process for Omnichannel – WFM cloud-Workday cloud, SNOW cloud, IB-IVR,OB-IVR, Salesforce-Genesys Cloud modules.
  • Environment: Amdocs CES – CSM, CRM, OMS, PC, EPC, MEC, Mediation, AEM, Usages – Guiding, Rating, Rerating SMS, MMS, GPRS Data ,Bill Invoicing process / EOC, BPT QA Invoicing, EOD, AR, Collections, MCO,Oracle SQL,Unix,Linux

Education

Bachelor's degree in engineering -

The Institution of Engineers, India

Skills

  • Operating Systems: Linux, HP-UNIX/X-TERM, Sun Solaris, AS-400/DPI Green Screen, Windows NT
  • RDBMS: ETL Tools / Informatica, ORACLE, ODI Integer, SQL/Stored Procedures INTEGER, MS-SQL, ODI INTEGER, Server, MS Access, Toad, Tandem DB
  • Web Server: Ab Initio UUP, Hadoop, DB extraction, Web logic, IBM Web sphere, Netscape Enterprise Server/W, TIBCO
  • Editor/Tools: MS Visio , Rumba,Triage,ALM/HP Quality Center,Remedy,Rally,Jira , IBM-BPM,PEGA 7 , Rational Clear Quest, Share Point, Rational Test Manager, TFS,Rally,MAESTRO, Sales Force/CRM, OMS,POS,IVR, Batch AR, Collections, Ensemble – CSM, MAF, MPS, Billing, FBF, Amdocs CES Enabler AMC, Invoicing, End of Day(EOD) Map - AR & Collections,Enabler - 3G,4G,GPRS-AAA / PRR , LTE Usage, EOC/MAPA, MAPC, Turbo Charge (AC,A&F ,AC Rater),OLC,S-View ( Clarify CRM),Bill - AMSS, E-care, DDPF, DDP Emulator ,IBM Mainframe, DPI(Green Screen) / AS400 I-Series, Tandem, Web Services, API Tester /APIs, E2E,SAP Testing, Agile Testing , SDLC, Middleware,Weblogic,Shell Scripting, Device Testing, IOS, Android, Ecommerce, GSM,CDMA,WiMax,LTE, Smart Bear- Web Services, REST Services(Postman)/ SOAP UI, ASR, OTT , ALR ,OTA , Pega Cloud, Sales Force, Google Suites, SaS Analytics

Certification

  • Certifications of CSG, ICOMS, Cobbett Amdocs Billing (Samson in TMOB, AT&T - TLG – Elegance/Ensemble, Amdocs CES (OMS, CRM, Enabler)Invoice, A&R, Collections, CRM, Salesforce, Six-Sigma Certification, Batch processing.
  • Certified in Genesys -IVR Cloud, Cyara, Avaya OneX agent, Pega Desktop, Call Center applications.
  • Received the Certificates of “Best Performance Awards” from clients – VZW, and Amdocs –AT&T, Sprint/TMOB, Comcast & Spectrum-Charter etc.

Timeline

QA Analyst lead

T-Mobile, Frisco
12.2022 - Current

QA Analyst – Spectrum Mobile (Verizon Network) - Amdocs CES and ICOMs

Charter Communications (Spectrum)
06.2020 - 12.2022

QA Lead IVR and Pega UI

Verizon Communications
04.2017 - 06.2020

Sr QA lead - VZ Network migration (conversion of 3 states – FL, TX, CA States 5 Million customers

Frontier Communications
04.2015 - 04.2017

UAT Test lead

Amdocs@AT&T &Comcast
06.2012 - 04.2015

Bachelor's degree in engineering -

The Institution of Engineers, India
Raju Vemanamanda