Summary
Overview
Work History
Education
Skills
Timeline
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VISHAL SABHARWAL

Sr. Business Analyst/Project Manager
Dallas,TX

Summary

Dedicated Senior Business Analyst with 15 years driving successful business processes for various companies. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Senior Business Analyst

DFW Airport
Dallas, TX
10.2016 - 04.2024
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
  • Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Work directly with end users and clients from multiple departments to elicit requirements, conduct interviews to map 'As-Is' processes and system workflows.
  • Created process maps, performed gap analysis, root cause analysis, and suggested changes in processes and technologies to achieve higher efficiency.
  • Translate high-level business requirements to functional requirements and UI requirements.
  • Created use case documents and suggested UI designs for better usability.
  • Developed requirements for RFP, worked with internal ITS, clients, and multiple vendors to assess COTS solutions.
  • Create a detailed BRD to capture scope, risk, assumptions, functional and non-functional requirements, etc.
  • Work with vendors and internal QA to explain the requirements, get the product developed, and manage the defect status in HP-ALM.
  • Work on multiple projects simultaneously spanning various departments.
  • Work as a backup PM on various projects.

Senior Business Analyst

Southwest Airlines
05.2016 - 10.2016
  • Worked as a business lead for requirement gathering session and performing gap analysis.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Enhanced stakeholder engagement through effective communication of complex data and insights.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Created quick reference guides and flow diagrams to provide product functionality demos to internal and external teams.
  • Responsible for providing application demos to Development, testing, and UAT teams.
  • Worked with business owners and BAs on a daily basis to gather changing requirements and create use cases for the team.
  • Involved in the BRD, SRS, and Use Case walkthrough session and performed gap
  • Acted as a Subject Matter Expert for internal teams launching or planning applications for mobile platforms; interfaced directly with User Experience/Strategy teams to ensure cohesive and unified experiences for our users.

Business Analyst

ConEdison
07.2015 - 05.2016
  • Worked as Business lead for requirement gathering session and performing gap analysis
  • Responsible for gathering requirements from different stakeholders
  • Documented and prepared Business Requirement Document.
  • Conflict resolution during requirements gathering sessions
  • Responsible for Planning requirements gathering sessions
  • Conducted walkthrough sessions on requirements for development and Test Teams
  • Monitor and drafting Change Request.
  • Responsible for vendor management and change management.
  • Involved in creation of SRD, BRD, and Quick reference guides for the project.
  • Created quick reference guides and flow diagrams to provide product functionality demos to internal and external teams.
  • Responsible for providing application demos to business users and mechanics.
  • Worked with business owners and BAs on a daily basis to gather changing requirements and create use cases for the team.
  • Responsible for training and providing hands on sessions UAT testing.

Senior QA Analyst

Rogers Wireless
Toronto
02.2013 - 12.2013
  • Managed defect tracking system effectively, maintaining clear communication channels with stakeholders regarding bug status and resolution timelines.
  • Provided crucial feedback on user experience, leading to significant improvements in application usability and customer satisfaction.
  • Developed a strong understanding of product requirements through close collaboration with business analysts, contributing valuable input during requirement gathering phases.
  • Mentored junior team members in QA best practices, fostering a culture of continuous learning and professional growth.
  • Responsible for writing and implementing the test plan, test cases, test procedures, and test sets using the design document and functional specs.
  • Support new device launches for Rogers; serve as a liaison between Rogers and device OEMs (Samsung, LG, Sony, Nokia, Apple, etc.); analyze and validate business needs; identify problems and risks and provide recommendations to external stakeholders; manage reporting and resolution of firmware and hardware issues.
  • Organized and managed a team of QA analysts testing wireless devices, cable TV products, wireless/internet gateways, as well as a large portfolio of mobile applications.
  • Ensured all deliverables were on schedule and that a high standard of testing is carried out on all Rogers products
  • Reduced product defects by performing thorough regression testing during each release cycle.
  • Played a key role in successful software deployments through diligent validation of release candidates against established acceptance criteria.
  • Built automated test scripts to handle repetitive software testing work.
  • Streamlined QA processes by developing automated testing scripts, resulting in increased efficiency and reduced manual effort.
  • Ensured compliance with industry standards by conducting regular audits of test documentation and procedures.
  • Worked closely with developers to reproduce and troubleshoot complex bugs, facilitating timely fixes and enhanced product quality.

Senior Mobile Tester

TELUS Mobility
09.2011 - 12.2012
  • Involved in the Requirement review meeting and understood the requirements and requests of application overview from the Business analyst and end users
  • Identified critical bugs through thorough testing processes, enhancing overall product performance.
  • Collaborated with development teams to resolve defects and improve the overall stability of applications.
  • Documented Master Test Plan which outlines Scope, Objective, Focus and Approach of the testing effort for this particular project
  • Successfully Lead and Coordinated Testing of various projects within the project timeline and facilitated training with the end users
  • Responsible for gathering Lite requirement Document and design document from business analyst and developers for TELUS Mobile applications.
  • Experienced in testing all the latest devices such as Blackberry, iOS, Android, Windows, Tablets and iPads
  • Created Test cases which include all the important fields like test case name, test case description, business function, priority, complexity, test Step, step design and expected results
  • Detected the issues encountered during device testing and discussed with OEM to resolve them
  • Performed Regression testing by retesting the functionality after defect fixes on mobile application
  • Executed test cases on different OS and devices to validate the Compatibility of the application by performing Cross device testing

Education

Electronics Engineering -

DAV Institute of Engineering And Technology
India
05.2001 -

Computer Science -

Humber College
Toronto
05.2001 -

Skills

Data Analysis: Tableau, Microsoft Power BI, SQL, SPSS, SAS, Microsoft Excel (Advanced)

Project Management: Jira, Confluence, Sharepoint

Microsoft Office Suite

Software Development: Agile Methodologies, Waterfall Process, UML, BPMN, SDLC, BRD, FSD

Business Intelligence: Oracle BI, QlikView, MicroStrategy, Pentaho, Cognos, BusinessObjects

Problem-solving abilities

Stakeholder Management

Requirements Gathering

Business Process Mapping

Gap analysis

Staff Management

Timeline

Senior Business Analyst

DFW Airport
10.2016 - 04.2024

Senior Business Analyst

Southwest Airlines
05.2016 - 10.2016

Business Analyst

ConEdison
07.2015 - 05.2016

Senior QA Analyst

Rogers Wireless
02.2013 - 12.2013

Senior Mobile Tester

TELUS Mobility
09.2011 - 12.2012

Electronics Engineering -

DAV Institute of Engineering And Technology
05.2001 -

Computer Science -

Humber College
05.2001 -

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VISHAL SABHARWALSr. Business Analyst/Project Manager