Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
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Vishal Tiwary

Davenport,FL

Summary

Adept IT Professional with a proven track record at FDR Services Corp, enhancing operational efficiency and cybersecurity. My strategic approach to incident management and system administration has consistently safeguarded company assets. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Field Support Technician L2

Dedicated IT
08.2021 - Current
  • Improved system performance by troubleshooting and resolving hardware, software, and network issues.
  • Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
  • Managed helpdesk tickets effectively, prioritizing tasks based on urgency while maintaining excellent customer service standards.
  • Supported end-users in troubleshooting hardware and software problems effectively.

Information Technology Manager

FDR Services Corp
10.2017 - 08.2021
  • Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
  • Managed large-scale IT projects, ensuring on-time completion within budget constraints.
  • Trained staff on new software applications and hardware installations, boosting productivity across departments.
  • Championed change management initiatives related to technology implementation, garnering user acceptance and promoting adoption throughout the organization.

IT Manager

UG Insurance Brokerage
07.2010 - 08.2017
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Built, repaired and installed computer-related hardware based on deployment procedures.

Education

Bachelor of Science - Computer Science

St. John's University
Jamaica, NY

Skills

  • Cybersecurity
  • Remote Support
  • Network configuration
  • Wireless Networking
  • Hardware Installation
  • Mobile Device Management
  • Software Deployment
  • System Administration
  • Server maintenance
  • Security Protocols
  • Incident Management

Certification

  • Certified Cybersecurity Professional, Google - 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsPaid sick leave401k matchPaid time offWork from home option4-day work week

Timeline

IT Field Support Technician L2

Dedicated IT
08.2021 - Current

Information Technology Manager

FDR Services Corp
10.2017 - 08.2021

IT Manager

UG Insurance Brokerage
07.2010 - 08.2017

Bachelor of Science - Computer Science

St. John's University

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Vishal Tiwary